Provide enterprise-grade technical support for Legion's WFM SaaS: troubleshoot and reproduce issues across web and mobile, manage escalations to engineering, support integrations and APIs, own Zendesk/Jira tickets within SLAs, create knowledge-base content, mentor other support engineers, and maintain product/configuration expertise (including Workato familiarity).

The Chief Architect will lead the technical direction for Legion's Workforce Management platform, focusing on architecture decisions, AI systems, and scalable software solutions. Responsibilities include hands-on coding, technical leadership, and ensuring systems meet enterprise standards for performance and security.