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Penn Interactive

CX Manager, AI Optimization

Reposted 28 Days AgoSaved
Remote
United States
85K-95K Annually
Mid level
85K-95K Annually
Mid level
Gaming
Lead strategy and execution of AI-driven customer support, optimize Zendesk and integrations, implement chatbots and agent-assist, improve self-service and knowledge management, measure performance, govern SOPs and training, and partner cross-functionally to scale support operations.
Top Skills: Agent-AssistAws ConnectChatbotsLarge Language Models (Llms)Salesforce AgentforceZendesk Ai (Ultimate Ai)Zendesk CopilotZendesk Support
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