The Senior Incident Manager leads incident response for AI infrastructure, coordinates cross-team collaboration, oversees incident resolution and post-incident reviews to enhance operational resilience.

Lead technology strategy for key accounts, cultivate executive relationships, influence technology adoption, and drive cloud transformation initiatives at enterprise scale.

Owns technical customer deployments from signed contract through production readiness. Validates GPU, cloud, connectivity, storage, and compute configurations; troubleshoots issues; coordinates Infrastructure, Engineering, Product, and Data Center teams; tracks risks and dependencies; provides stakeholder updates; guides onboarding; and develops reusable runbooks and automation before transitioning stable customers to the account team.