The Technical Account Manager will support enterprise customers, optimize cloud file data platform use, and ensure customer success through technical guidance and collaboration with engineers.

Lead complex enterprise customer onboarding from sales transition through go-live and handoff to Customer Success. Maintain executive alignment, customer health, business-value continuity, adoption readiness, change management, and escalation resolution across large global engagements. Translate technical decisions into business implications, govern executive reviews, stabilize customer relationships, and improve onboarding playbooks, health models, and AI-assisted workflows.

Lead development and integration of Salesforce-centered GTM systems: build Apex/LWC solutions, design event-driven integrations, optimize data flows to Snowflake, manage CI/CD with Gearset/Git, write SQL for reporting and data quality, troubleshoot production, and mentor developers while advancing AI-enabled, composable CRM automation.