Top Tech Jobs & Startup Jobs in Charlotte, NC

Lead product strategy and roadmap for core software supporting lab, R&D, clinical, and commercial workflows. Translate business, clinical, and user needs into detailed product requirements, prioritize feature backlogs, and drive cross-functional delivery with engineering, design, QA, and stakeholders. Define success metrics, produce diagrams/prototypes, solicit user feedback, and continuously improve product quality and operational efficiency.

The Software Engineer III - Voice AI develops and maintains the Voice AI platform for patient calls, optimizing real-time conversational AI features and mentoring team members.

Design and manage the voice AI architecture, developing multi-agent systems and real-time audio pipelines to enhance patient interactions and outcomes in healthcare.

Provide timely expense performance analysis, forecasts, and financial plans. Monitor and report departmental/project expenses, approve requisitions, support close and audit reporting, build scalable reporting processes, drive cost-reduction and process improvements, and collaborate cross-functionally while maintaining HIPAA/PHI compliance and required training.

Lead and scale a ~25-person EHR implementation and client services organization, owning end-to-end EHR integrations (Epic, Cerner, Meditech), operating model, processes, governance, and executive client engagement to ensure successful order/result workflows, interoperability, and post-launch support.

Design and build scalable frontend features and reusable UI components using React and TypeScript. Collaborate with PMs, designers, and backend engineers on architecture, state management, API integration, performance, accessibility, and testing. Drive best practices for CI/CD, code quality, documentation, planning, and user experience.

Design, build, and productionize agentic LLM workflows to improve clinical data extraction quality and reliability. Integrate AI capabilities into production pipelines, ensure scalability and cost-effectiveness, develop evaluation/monitoring for safe deployment in regulated environments, and lead technical design and delivery with cross-team collaboration.

Provide high-volume phone and digital customer support for genetic testing: gather patient and billing data, track orders, escalate clinical or technical issues, document interactions, assist sales account requests, and maintain HIPAA-compliant handling of PHI. Support onboarding and stay current on Natera tests and procedures.

Lead and own training and development for Patient Coordinators, Billing Call Center, Patient Experience, and Document Control. Build strategy, integrate AI, design and deliver onboarding and continuous learning, manage training team, and use data analytics and KPIs to measure ROI and improve performance while ensuring healthcare compliance.

The Program Manager will lead cross-functional programs in product development, ensuring compliance with regulatory requirements and stakeholder alignment, while driving execution of associated projects and managing risks.