Top Tech Jobs & Startup Jobs in Charlotte, NC

Lead a SaaS customer success team focused on retention, expansion, adoption, referrals, and customer satisfaction. Develop success strategies, health scores, NPS and at-risk programs, renewal forecasts, and corrective action plans. Mentor team members, manage escalations, improve onboarding and support processes, analyze customer data, ensure CRM governance, and collaborate with Sales, Account Management, and Professional Services to drive customer outcomes and growth.

Lead the strategy, vision, roadmap, prioritization, and execution of an Extended Planning and Analysis product. Engage customers and prospects, translate needs into requirements, collaborate with engineering and design, track adoption and outcomes, and support launches, go-to-market initiatives, sales enablement, and customer adoption. The role requires influencing cross-functional teams while delivering measurable customer and business value in enterprise SaaS.

Manages mid-market customer relationships from onboarding through renewals and expansion. Acts as a strategic advisor, drives adoption and measurable value, leads business reviews, owns renewal negotiations, tracks customer health and retention metrics, identifies expansion opportunities, manages escalations, and represents customer feedback internally. Collaborates with Sales, Legal, Finance, Product, and Support while developing customer advocacy materials and improving Customer Success processes.

Develop and close new business with mid-size public companies by targeting finance executives. Manage the full sales cycle, including prospecting, presentations, RFPs, negotiations, forecasting, CRM updates, and customer transition. Build sales pipelines, exceed revenue quotas, use consultative selling, communicate market insights, and maintain strong customer and internal relationships. Travel up to 50% of the time.

Generate qualified sales opportunities through outbound prospecting, target-account management, and Marketing Qualified Lead follow-up. Build messaging, run prospecting sequences, qualify inbound leads, track conversion metrics, maintain CRM accuracy, and collaborate with Account Executives and Marketing. The role requires disciplined pipeline generation, strong communication, data-driven performance improvement, coachability, and ownership of territory results.

Drive new enterprise business by targeting CFOs, Controllers, SEC reporting managers, and finance executives. Manage the full sales cycle, including prospecting, presentations, RFP responses, negotiations, closing, and client transition. Build relationships, maintain account networks, communicate market feedback, manage sales forecasts and CRM data, and develop new accounts. The role is remote with travel of up to 50% and focuses on financial technology sales to midsize public companies.

Leads U.S., Canadian, and global benefits administration and strategy, including health, welfare, retirement, leave, renewals, implementations, compliance, vendor management, and process improvement. Advises HR and business stakeholders, oversees delegated benefits activities, guides a Senior Analyst, and uses data, automation, technology, and AI-enabled tools to improve efficiency and employee experience. Supports compensation initiatives, Workday testing, data validation, and communications.

Full-cycle enterprise sales role driving new logo growth across North America for data and analytics products. Source and qualify pipeline via outbound prospecting, engage technical and executive stakeholders, lead complex multi-stakeholder deals, present demos, negotiate contracts, and close revenue. Collaborate with BD, solution engineers, and product teams to meet quota and inform go-to-market strategy.

Lead and grow a DevOps team responsible for AWS/Azure infrastructure, CI/CD, reliability, observability, incident response, and FinOps. Set technical direction for IaC, pipelines, and service management while partnering with Product, Engineering, and Security and participating in on-call rotation.

Administer U.S. health and welfare benefits and leave programs, answer employee inquiries, resolve enrollment and vendor issues, reconcile invoices and audits, support qualifying life events and benefits transactions, and coordinate with HR, payroll, carriers, brokers, and third-party administrators.