Top Tech Jobs & Startup Jobs in Charlotte, NC

Lead strategy and execution for Customer Success Shared Services: redesign operating models, govern CS tech stack, drive AI/automation and PMO delivery, direct enablement and change management, establish telemetry and metrics, and build/scale a 30+ person team while partnering with cross-functional executive leaders.

Develop and optimize integrated digital customer journeys across websites, content, and media channels. Analyze web analytics, heatmaps, A/B testing, and qualitative insights to identify performance drivers and recommend growth strategies. Partner with paid media, email, events, content, UX, creative, and technical teams to improve digital experiences and conversion paths. Establish KPIs, ROI frameworks, and testing roadmaps while monitoring emerging trends in search, social media, healthcare technology, UX, and AI.

Partner with sales to deliver financial and workflow expertise for Practice Management solutions. Conduct financial discovery, deliver product demonstrations, perform onsite workflow analysis, complete RFI/RFPs and security questionnaires, and ensure smooth handoffs to Professional Services. Travel domestically ~50% to engage clients onsite.

Lead and manage Professional Services teams overseeing full-suite product and integration implementations. Own delivery, escalations, client relationships (including C-level), KPIs, forecasting/backlog/EBITDA, quality standards, and PMO practices while collaborating with Sales, Training, Technology, and Operations to improve processes and outcomes.

Lead development and delivery of sales training, onboarding, and enablement content for SaaS sales teams. Use data to measure impact, manage LMS content, train on CRM/CPQ tools, collaborate cross-functionally, mentor enablement peers, and support special projects to drive revenue and sales effectiveness.

Lead enterprise PMO to drive an organizational maturity roadmap, establish governance and executive operating rhythms, maintain integrated master plans, track budgets and risks, coordinate cross-functional stakeholders and executives, support controls and compliance upgrades, manage external partners, and enable change management to ensure disciplined execution of strategic initiatives.