Manage loans in suspense to identify root causes, collaborate with originators/processors/underwriters, engage borrowers, and resolve documentation or qualification issues to drive pull-through. Prioritize pipeline, track resolution timelines and metrics, maintain compliance and accurate records, and share best practices to improve suspense resolution and team outcomes.

The Mortgage Consultant originates various types of loans for existing customers, focuses on superior service, and meets monthly sales goals while maintaining compliance in the mortgage industry.