Leads Government Savings operations, overseeing large and global matrixed teams, transaction processing, client service, workforce planning, KPIs, budgets, SLAs, quality, and escalations. Drives operational excellence through process standardization, continuous improvement, RPA and AI automation, governance, and technology partnerships. Develops leaders, manages capacity, supports strategic roadmaps, ensures regulatory controls and data protection, and represents operations with internal, partner, and client stakeholders.

The Account Services Representative assists Client Service Managers in providing top-notch service, resolving client requests, coordinating transactions, generating reports, and managing projects efficiently.

Leads and develops a cross-functional software engineering team delivering and operating an enterprise AI platform. Responsibilities include coaching engineers, improving software development, testing, DevOps, support, reliability, observability, and delivery practices; partnering with product, architecture, AI, and business leaders; hiring and developing talent; and occasionally contributing hands-on to coding, debugging, automation, technical spikes, and code reviews.