Clean, standardize, enrich, and import product data into the PIM while maintaining data integrity and governance standards. Oversee bulk ingestion processes, leverage AI and automation, support data model improvements, resolve product listing issues, and contribute to data hygiene and workflow modernization. The role also involves collaborating with client-facing teams, documenting processes, proofreading product data, communicating progress, and adapting to changing priorities.

Provide remote customer support for independent bicycle retailers and partners by answering technical software questions via email/phone/chat, escalating complex issues, documenting interactions in the CRM, maintaining product documentation, and recommending website/configuration improvements to maximize customer success.