Top Tech Jobs & Startup Jobs in Charlotte, NC

Leads the US Customer Success organization, managing and coaching Customer Success Associates and Managers. Owns retention, adoption, expansion, and growth metrics; drives CS operating model initiatives; partners with Sales and cross-functional leaders; uses data to improve customer experiences; and builds relationships with senior client stakeholders.

Own renewals for US federal customers, managing contract continuation, upselling, proposals, purchasing processes, purchase orders, payments, forecasting, and account metrics. Build relationships with government budget holders, contracting officers, distributors, and resellers. Navigate federal procurement requirements, negotiate complex agreements, address objections, maintain renewal systems, and collaborate with Customer Success, Sales, Legal, Finance, and Operations teams.

Owns end-to-end US talent acquisition, primarily for revenue and commercial roles in a cybersecurity organization. Responsibilities include partnering with senior stakeholders, developing recruitment strategies, sourcing active and passive candidates, managing assessments and offers, tracking hiring metrics, ensuring fair and compliant hiring, improving candidate experience, and supporting employer branding. The role targets approximately 30–40 hires annually and may occasionally support technical recruiting.

Own the full enterprise sales cycle across Fortune 100 accounts in the US and Canada. Generate new business, expand existing relationships, build pipelines, conduct market research, develop customer growth strategies, negotiate contracts, maintain CRM records, and establish executive-level relationships. The role requires selling six-figure deals, engaging CISOs and CTOs, using MEDDPICC, and collaborating with BDRs, Solutions Engineering, Customer Success, Marketing, Product, and Content teams.

Manage enterprise customer success across the US by guiding onboarding, building stakeholder relationships, executing engagement plans, analyzing usage and health data, addressing risks, coordinating issue resolution, conducting check-ins and business reviews, gathering product feedback, and identifying expansion opportunities. The role owns retention metrics and requires SaaS customer success knowledge, cybersecurity fundamentals, and strong cross-functional communication.