Top Tech Jobs & Startup Jobs in Charlotte, NC

Own the end-to-end lifecycle for technical fintech products, translating business needs into requirements, user stories, and acceptance criteria. Lead Agile product ownership, backlog grooming, sprint planning, roadmap management, stakeholder coordination, data-driven prioritization, release planning, and quality oversight. Collaborate with engineering teams and partners to deliver reliable, high-value developer experience solutions while managing risks, workflows, escalations, and continuous improvement.

Identify and analyze vulnerabilities across cloud, infrastructure, containers, networks, and endpoints. Operate Wiz and Tenable, build automated data pipelines, prioritize risks using threat intelligence and statistical models, advocate for remediation, track security metrics, support PCI-DSS compliance, and improve vulnerability management processes and reporting.

Provides technical support for merchants using Oracle Simphony and other POS systems. Configures and deploys hardware, fulfills replacement orders, performs hardware swaps and POS data entry, routes and escalates support tickets, maintains electronic records, and tracks inventory and RMAs. The role requires direct Simphony or Micros Res3700 support experience, strong customer service and communication skills, computer knowledge, and familiarity with Microsoft Office or Google Suite.

Retain and expand the existing merchant base through strategic outreach and inbound calls. Resolve pricing, equipment, service, and loyalty-program concerns; educate merchants on North’s value proposition; recommend appropriate solutions; coordinate with internal departments; identify root causes of dissatisfaction; and suggest process improvements to reduce account closures.

Conduct full-cycle, high-volume recruiting for outside sales representatives. Responsibilities include developing sourcing strategies, engaging passive candidates, screening and interviewing applicants, writing job postings, partnering with hiring managers, managing candidate relationships and offers, maintaining ATS records, and participating in career fairs and recruiting events.

Build and lead North’s Applied AI engineering team, taking AI solutions from prototype to production in regulated financial-services workflows. Responsibilities include architecting agentic systems, chatbots, copilots, and ML models; establishing secure enterprise integrations; managing evaluations, monitoring, CI/CD, incident response, and cost controls; and setting technical strategy and responsible-AI governance. The role requires close collaboration with business, product, risk, compliance, legal, and security stakeholders.

Develops product positioning, messaging, value propositions, and go-to-market strategies for payment and merchant-service products. Conducts market and competitive research, leads launches and pilot programs, gathers customer feedback, and creates multi-channel marketing collateral. Partners with Product, Engineering, Sales, Support, and other teams to deliver sales enablement, training, and support materials. Uses generative AI tools to accelerate research, content creation, automation, and GTM execution.

Designs digital products and applications across web, iOS, and Android. Translates complex requirements into workflows, mockups, prototypes, and user journeys, particularly for payment products. Conducts research, develops design systems, supports AI-enabled experiences, and collaborates with Product, Engineering, Legal, Risk, and Compliance. Owns large-scale initiatives, presents designs to leadership, contributes UX copy, and supports implementation and QA.

Generates new business for payment processing and merchant services through self-sourced prospecting, high-volume cold calling, relationship development, market research, and pipeline management. The representative uses Salesforce, communicates merchant rates and terms transparently, applies closing techniques, submits and closes deals, and meets or exceeds sales quotas. The role requires outbound sales experience, preferably selling payment processing or similar FinTech products.

Owns the customer lifecycle from lead acquisition through renewal and expansion. Designs and optimizes email, in-app, SMS, and multi-channel campaigns; manages HubSpot segmentation, workflows, and lifecycle stages; builds nurture programs; tracks activation, retention, and expansion metrics; troubleshoots data issues; runs A/B tests; and partners with Sales, Customer Success, Analytics, Content, Design, and Product.