Leads enterprise-wide HEDIS, CAHPS, CMS HOS, HOS-M, and provider survey programs from planning through closeout. Responsibilities include regulatory compliance, survey execution, vendor and contract management, budgeting, reporting, risk mitigation, process improvement, and stakeholder engagement. Serves as the subject matter expert for survey methodology and requirements, manages cross-functional workstreams, oversees vendor performance, and ensures timely submissions across plans, markets, products, and lines of business.

Leads Aetna Technology account management for national and specialized clients. Builds executive relationships, supports new business sales, presents technology strategies and demonstrations, develops customer-focused content, translates technical capabilities into business value, and aligns sales, product, engineering, marketing, and account teams. Champions customer feedback, adoption, satisfaction, and consistent technology messaging across the organization.

Leads creative vision and execution for omnichannel experiential design across physical, digital, retail, event, and customer-facing environments. Oversees concepts, environmental graphics, signage, digital screen content, activations, and brand experiences from strategy through production. Guides creative teams, partners with senior stakeholders and external agencies, ensures brand consistency, and balances craft with budgets, timelines, and operational constraints. Requires expertise in visual storytelling, retail communications, digital content, emerging creative technologies, and team leadership.