Top Tech Jobs & Startup Jobs in Charlotte, NC

Leads the global multi-tenant Site Reliability Engineering organization, setting strategy, operating models, reliability roadmaps, and production standards. Oversees managers and senior technical leaders while driving Kubernetes adoption, platform modernization, DevOps, infrastructure automation, observability, incident response, disaster recovery, capacity planning, change governance, and operational risk reduction. Partners across engineering, product, security, customer success, and program management to deliver reliable global SaaS services and develops organizational talent, metrics, and succession plans.

Leads technical strategy, governance, and service delivery for complex global enterprise accounts. Advises C-suite stakeholders, develops global TAM frameworks and KPIs, manages at-risk accounts, shapes product strategy, and integrates AI, LLMs, and predictive analytics into technical account management. Serves as a cybersecurity architecture and enterprise IAM thought leader while driving technical enablement, organizational strategy, and executive industry engagement.

Supports channel and revenue operations through partner performance analytics, dashboards, KPI reporting, deal registration management, forecasting, and executive materials. Maintains data integrity across Salesforce, Anaplan, Tableau, PRM, and related systems while partnering with Channel, Sales, Finance, and Revenue Operations. Documents reporting definitions, analyzes pipeline and partner productivity, identifies gaps, and recommends process improvements.

Manage strategic customer relationships, major incidents, adoption trends, technical risks, and feature guidance. Serve as the customer advocate internally while analyzing support, survey, and renewal data. Provide proactive recommendations aligned with customer objectives and act as a technical resource for cloud and identity solutions. The role requires occasional customer-site travel and some after-hours coverage.

The Senior GRC Analyst will manage governance, risk, and compliance activities, including enterprise and product risk assessments, ISO 27001 and SOC 2 audit support, policy governance, control testing, third-party risk management, metrics reporting, and remediation tracking. The role partners with Engineering, Privacy, Legal, People, and business stakeholders to strengthen security controls across corporate and cloud environments and improve GRC processes, tooling, and reporting.

Owns a strategic territory focused on acquiring new enterprise customers and expanding existing accounts. Responsibilities include developing sales plans, presenting value propositions, negotiating complex contracts, preparing subscription pricing and proposals, forecasting sales activity, and coordinating internal specialists and global partners. The role requires significant enterprise software sales experience, consistent quota achievement, success with complex strategic deals, C-level relationships, strategic buyer engagement, partner collaboration, and value-selling expertise.

Leads the design and scaling of global partner programs, enablement journeys, and operating cadences. Builds partner frameworks spanning recruitment, onboarding, co-selling, incentives, specialization, and lifecycle management. Establishes planning, forecasting, pipeline inspection, attribution, dashboards, governance, and executive reporting. Drives alignment across Sales, Marketing, Product, Services, Finance, Legal, and Operations while supporting strategic partner engagements. Develops partner capabilities, accountability, and measurable contributions to pipeline, revenue, customer outcomes, and return on investment.

Leads customer analytics, revenue and retention reporting, executive and board reporting, renewal variance analysis, capacity modeling, customer health scoring, churn prediction, and data governance. Partners with Finance, Sales, Revenue Operations, Product, and Customer leadership to standardize SaaS metrics, improve retention, forecast revenue, and translate complex datasets into strategic recommendations and executive-ready dashboards.

Leads the Developer Platform and Experience engineering team supporting PingOne multi-tenant SaaS. Owns CI/CD pipelines, build systems, self-service developer tooling, platform modernization, operational reliability, and AI-enabled engineering automation. Provides architectural oversight, drives observability and incident response practices, and manages a globally distributed team of senior and staff engineers while improving developer productivity and platform adoption.

Lead Ping Identity’s enterprise channel strategy and partner sales motion. Build relationships with integrators, resellers, distributors, and delivery partners; create joint account plans; drive rep-to-rep engagement and new-logo pipeline; organize regional partner events and enablement; develop repeatable go-to-market plays; and track partner-sourced and influenced pipeline to deliver measurable growth.