Top Tech Jobs & Startup Jobs in Charlotte, NC

Provide escalated technical support for Ping Identity products on a shifted follow-the-sun schedule. Troubleshoot customer issues, manage case escalations and queue during weekend shifts, reproduce problems, collaborate with Engineering/SRE/Product teams, handle phone/alert responses, and document bugs and remediation while following ISO27001/9001 and security incident processes.

Serve as primary technical liaison for enterprise customers, delivering best-practice recommendations, onboarding, upgrades, training, escalations, and cross-functional coordination to ensure successful adoption and retention of Ping Identity solutions.

Serve as a senior technical customer advocate owning onboarding, adoption, and advocacy for enterprise customers. Lead complex technical issues, analyze usage and risk, develop success plans, advise on IAM and cloud architectures, collaborate with Product and Engineering, and drive value realization across the Ping platform. Occasional travel and after-hours coverage required.

Lead AMER enterprise sales to drive revenue growth by developing go-to-market strategy, managing and coaching large distributed teams, aligning with Product and Marketing, optimizing sales processes and tools, forecasting and planning, building executive customer relationships, and representing the company at industry events.

Design and develop large-scale Java-based identity management features, implement authentication and identity protocols, collaborate with distributed teams, enable cloud deployments, resolve customer issues, and prioritize security, performance, and testability.

Lead technical customer success for enterprise customers: manage incidents, drive onboarding and adoption, develop success plans, analyze usage and risks, advocate internally, collaborate with Product/Engineering, and deliver high-level IAM and cloud solutions guidance.

Lead and develop a team of enterprise Account Executives across the Northeast territory to drive bookings, pipeline, forecast accuracy, and win complex enterprise deals. Coach on account planning, deal strategy, and inspection practices; support pricing, approvals, and escalations; partner cross-functionally to improve win rates; hire and retain talent; and communicate risks and execution gaps to regional leadership. Travel to support face-to-face selling and conferences.

Lead identification, negotiation, and operationalization of strategic partnerships with foundation model providers, AI infrastructure, and hyperscalers. Own end-to-end partner lifecycle, drive joint solutions and GTM plays, track KPIs and revenue impact, influence product roadmap, represent Ping externally, and scale partner engagement using AI tools and automation.

Design and develop large-scale Java-based identity management features for PingIDM. Collaborate with distributed teams to analyze requirements, implement secure RESTful APIs, enable cloud deployments, optimize performance, and support customer-facing teams to resolve issues.

Design, develop, and optimize large-scale Java-based identity management products. Collaborate with distributed teams to implement authentication, provisioning, and identity protocols, enable cloud deployments, resolve customer issues, and ensure security, performance, and testability.