Top Tech Jobs & Startup Jobs in Charlotte, NC

Design, implement, and support Five9-based telephony and API integrations, lead contact center platform migrations and automation, manage SIP trunking and carrier connectivity, coordinate security and vendor assessments, monitor and troubleshoot telephony systems, and evaluate emerging AI and automation solutions to modernize contact center operations.

Owns Aledade’s Annual Operating Plan and OKR performance management, driving accountability, execution, risk mitigation, and cross-functional alignment. Leads annual and mid-year planning cycles, refines the planning playbook, and prepares data-driven Quarterly Business Review materials. Partners with senior leaders and teams across Analytics, Field, Product, and other departments to coordinate dependencies, resolve roadblocks, and translate strategy into measurable outcomes.

Build and improve scalable, secure, performant web applications and data pipelines for healthcare challenges. Develop technical roadmaps with engineering, product, and business stakeholders using Agile processes. Mentor junior engineers, conduct thorough code reviews, and promote observability, testing, alerting, metrics, and frequent incremental releases. Work with large-scale data processing, databases, APIs, cloud technologies, containerization, orchestration, and CI/CD systems.

Build scalable full-stack applications integrating healthcare insights with browser-based and Windows EHR systems. Develop products using FHIR and HL7 interoperability standards, collaborate on technical roadmaps, and implement performant solutions. Mentor junior engineers, conduct code reviews, make technical decisions, and partner with engineering, product, and business stakeholders using Agile processes.

Leads the design, implementation, and evaluation of talent programs, including engagement surveys, performance reviews, check-ins, manager development, and employee communications. Owns the People Strategy Roadmap, establishes KPIs, tracks milestones, facilitates strategy reviews, and provides reporting to People leadership. Partners across HR, Operations, Analytics, Communications, and Learning & Development to improve program effectiveness and support a high-performing culture.

The Employee Relations Partner advises leaders on performance management, workplace conflicts, conduct issues, policy violations, and complex investigations. The role partners with People and Legal teams, manages case documentation and metrics, recommends corrective actions, supports employee relations training, identifies process improvements, and stays current on employment law. Strong judgment, confidentiality, communication, conflict management, and knowledge of U.S. employment regulations are required.

Embed with product/tech cohorts to build plugins, skills, hooks, and connectors; integrate tools via MCP Gateway and AWS; productize reusable patterns to the plugin marketplace; mentor engineers, measure adoption, and support on-call for published artifacts.

Design, build, and maintain scalable, secure AI core platform and web/data pipelines. Drive observability, auth/network integrations, runtime scalability, AI/ML infra for LLMs, mentor engineers, partner across teams, and ensure PHI security and compliance.

Design, implement, and scale web and data pipeline solutions focused on generative AI and LLMs. Improve AI/ML infrastructure for model development, training, deployment, and prompt engineering. Partner with product and stakeholders to prioritize applied AI use cases, ensure PHI security and regulatory compliance, mentor junior engineers, and contribute APIs and integrations to embed generative AI into healthcare applications.

Embed with product/tech cohorts to build and ship Claude Code plugins, skills, hooks, and MCP integrations; generalize work into reusable platform artifacts; integrate services via the MCP Gateway and AWS; support adoption, documentation, and on-call for marketplace artifacts while partnering on security, auth, and observability.