Top Tech Jobs & Startup Jobs in Charlotte, NC

Support a book of business by validating, transforming, and reconciling data, managing daily processing and file audits, generating reporting outputs for outreach, creating file configuration specs, resolving discrepancies with stakeholders, and driving process improvements to ensure regulatory compliance and operational efficiency.

The role involves business development and asset origination in agribusiness lending, managing relationships and loan structuring, as well as collaborating with credit analysts and loan closing teams.

Own production health and performance for AI-enabled claims products across Disability & Leave. Monitor SLAs and UX, lead incident triage and RCA, prioritize fixes with engineering and operations, drive systemic improvements, and oversee FINEOS/Catalyst integration and optimization.

Handle inbound phone, email, and chat inquiries to educate pet owners, recommend and sell pet insurance policies, meet sales and performance goals, resolve customer questions, build rapport, and maintain product knowledge in a fast-paced contact center environment.

The Business Procedures Consultant oversees projects, ensures operations meet objectives, analyzes data for improvements, and communicates changes effectively.

Review and evaluate Group Life claim documentation for completeness and accuracy, process payments, respond to policyholder and beneficiary inquiries, ensure regulatory compliance, meet production and quality targets, mentor reviewers, and support claimants compassionately throughout the claims process.

Partner with Product Directors to deliver reporting, analysis, and market-ready insights for Dental and Vision. Provide rapid support to Sales, brokers, and account teams, analyze network and plan design, identify risks and optimization opportunities, and produce external-ready materials and recommendations for regional market execution.

Serve as Product Owner for disability reporting and claims migrations to the Catalyst platform. Define requirements, create features/user stories, manage multiple customer migrations, coordinate cross-functional teams, support testing and validation, identify risks, and ensure successful implementation and post-migration outcomes and stakeholder sign-off.

Provide phone and digital customer support for insurance policy, billing, and coverage inquiries; resolve complex issues using AI-guided tools; validate AI summaries; document interactions; escalate when needed; participate in training and continuous improvement.

Partner with U100 sales to drive small-business growth by delivering analysis, reports, dashboards, and strategic sales support. Recommend process improvements, correct operational errors, lead projects, train sales on platforms, and support renewals and financial/contract evaluations.