Top Tech Jobs & Startup Jobs in Charlotte, NC

Leads a distributed production support team responsible for the stability, monitoring, incident resolution, change governance, and operational readiness of customer-facing financial platforms. Oversees ServiceNow queues, ITIL incident and problem management, releases, disaster recovery exercises, executive communications, operational reporting, and continuous improvement. Manages team development, knowledge transfer, cross-functional partnerships, and support coverage while ensuring audit-ready documentation and reliable Level 2/3 application support.

Reviews and processes ADV Part 2B disclosures for new and existing financial advisors, ensuring compliance with SEC, FINRA, and other applicable regulations. The role collaborates across teams, provides advisor-focused service, conducts regulatory research, supports reporting, and handles compliance-related projects.

Own day-to-day operations for advisor referral and partnership programs, including inquiries, issue resolution, onboarding, escalations, and cross-functional coordination. Maintain service quality as programs scale by tracking volumes, turnaround times, and recurring issues, while identifying process gaps and driving operational improvements. The role requires advisor-facing communication, analytical reporting, and knowledge of wealth management and compliance-sensitive referral processes.

Leads financial planning technology product strategy, roadmaps, discovery, prioritization, delivery, testing, launches, and continuous improvement. Manages and develops product professionals while partnering with Financial Planning, Technology, Design, Compliance, Marketing, Sourcing, and other stakeholders. Oversees advisor workflow integration, vendor relationships, go-to-market readiness, product adoption metrics, risk management, and cross-functional delivery in a SAFe Agile environment.

Leads LPL’s enterprise AI strategy and portfolio execution, translating strategic priorities into funded product and technology roadmaps. Owns competitive intelligence, build-versus-buy decisions, AI pricing and monetization perspectives, deployment operating models, and cross-functional alignment across business, product, technology, risk, and legal. Tracks business outcomes, resolves execution blockers, and provides leadership with reliable portfolio visibility. The role requires strong strategic judgment, operational execution, AI industry fluency, and the ability to accelerate enterprise decision-making.

Leads institutional client success management for a major financial services client. Builds executive relationships, improves client satisfaction and retention, identifies sales-growth opportunities, manages advisor attrition risk, develops business initiatives, and delivers education and conference programs. The role requires strategic leadership, consultative relationship management, financial-services expertise, operational execution, and collaboration with advisors, institutional executives, and internal leadership.

Leads enterprise observability engineering and operations monitoring across hybrid and cloud environments. Oversees monitoring strategy, platform design, operational intake, incident support, governance, access controls, and service operations. Manages and develops the Operations Monitoring team, evaluates monitoring technologies, supports production events, and partners across technology organizations to improve reliability, performance, scalability, and operational efficiency. Requires extensive IT operations leadership, Dynatrace expertise, AWS cloud monitoring, observability, and SRE experience.

Reviews and approves sponsor reimbursement submissions for regulatory and policy compliance, including FINRA non-cash compensation requirements. Partners with advisors, sponsors, OSJs, commissions, and internal stakeholders to resolve issues and process reimbursements. Supports institutional clients, updates policies and procedures, creates training and advisor materials, delivers educational presentations, and tracks operational metrics and trends.

Leads enterprise production operations, site reliability engineering, batch operations, disaster recovery, change and release management, incident management, and operational resilience. Establishes reliability strategy, governance, SLOs, automation, observability, and modernization initiatives while overseeing 24x7 support for mission-critical platforms. Develops executive partnerships, manages budgets and vendors, builds leadership teams, and advises senior executives on technology operations, resiliency, risk, and service quality.

Leads the enterprise data governance risk and controls function, establishing its operating model, control framework, monitoring, testing, issue management, remediation, and executive reporting. Partners across Product, Technology, Risk, Compliance, Legal, Operations, and Audit to manage data-related risks, support regulatory readiness, integrate privacy, cybersecurity, AI, and third-party risk controls, and build a high-performing team.