Top Tech Jobs & Startup Jobs in Charlotte, NC

Manages a portfolio of SMB and mid-market clients throughout onboarding, adoption, value realization, renewal readiness, and expansion. Builds stakeholder relationships, develops success plans, monitors client health and usage metrics, leads business reviews, identifies risks, manages escalations, and coordinates Support, Product, Professional Services, Training, Technical Account Management, and Account Management teams. Documents client goals and feedback while applying risk management, insurance, and industry expertise to deliver measurable outcomes.

Owns the RMIS product roadmap, strategy, backlog, and Agile delivery. Partners with Engineering, stakeholders, marketing, and operations to define requirements, prioritize features, support Scrum execution, and ensure quality delivery. Uses data, analytics, experimentation, and AI-assisted techniques to identify opportunities, prototype solutions, guide decisions, and develop responsible AI-enabled features. Acts as the product subject matter expert and supports strategic planning, client responses, and product lifecycle activities.