Manage a high-volume pipeline of prospective mental health providers, conduct daily meetings, provide practice-growth guidance, and convert providers to activated members of the network. Build trusted provider relationships, deliver timely onboarding support, follow vetting standards, document activity, and meet conversion and activation KPIs using AI-enabled tools and automated workflows.

Leads Learning, Content, and Quality teams within Shared Services. Owns the strategic vision, operating models, onboarding curriculum, train-the-trainer programs, knowledge bases, quality processes, performance metrics, and AI enablement strategy. The role develops high-performing teams, reduces frontline ramp time and turnover, creates closed-loop feedback systems, and aligns training outcomes with operational KPIs while scaling support operations.