Top Tech Jobs & Startup Jobs in Charlotte, NC

Supervise and coach retention agents to meet weekly/monthly save goals, monitor calls, analyze performance data, manage call-handling metrics, process orders in the billing system, and recommend retention offers and business rules to improve customer retention and upsell video, internet, and phone services.

Supervise Employee Services Center representatives, provide Tier 2 escalation support, ensure SLA and service quality adherence, analyze metrics for compliance and process improvements, maintain HR program expertise, manage data integrity across systems, deliver status reports, and support training, scheduling, and documentation.

Lead and manage a team of Client Services Representatives supporting enterprise customers. Recruit, coach, enforce performance standards, oversee escalations and SLAs, collaborate with Sales and other teams on projects, act as SME on policies/products, identify process gaps, and coach account planning and presentation skills.

Support wholesale carrier sales by assessing client networks, designing Layer 2 Ethernet solutions, developing technical proposals/RFP responses, serving as a data services SME, and collaborating with internal teams. Role is field-based with territory travel and requires presenting network designs and proofs of concept.

Deliver and automate software deployments, monitor and troubleshoot production systems, develop deployment scripts and monitoring strategies, provide production support and incident management, and collaborate across development, testing, and infrastructure teams.

As a Network Engineer III, you will design, implement, and enhance network systems, manage projects, and provide support across teams. You will ensure protocol compatibility and develop technical standards for network architecture.

As a Network Engineer IV at Spectrum, you will design and develop complex network systems ensuring stability and scalability, mentor junior engineers, and manage projects. Responsibilities include troubleshooting network issues, collaborating with architects, and documenting project requirements to support business operations effectively.

Design and implement complex network systems, enhance network performance, support troubleshooting, and ensure compliance with standards. Collaborate on various engineering projects.

Design, implement, troubleshoot, and optimize complex network environments including routing, switching, security, voice, video, and wireless. Lead network architecture, perform escalated support, develop technical standards and procedures, and participate in medium-to-high complexity projects and maintenance activities.

Manage and deliver revenue-generating projects from concept to implementation. Plan, monitor budgets and schedules, coordinate stakeholders, report progress, analyze project data, and support continuous improvement.