Manage auto physical damage claims from initial report through settlement, including coverage and liability evaluation, total-loss assessments, repair oversight, investigations, documentation, negotiations, and customer communications. Coordinate with appraisers and repair facilities, issue claim correspondence, maintain accurate records, and adapt to new claims technology. Obtain and maintain required insurance licenses while delivering timely, professional service in complex situations.

The Managing Director of Ocean Marine Underwriting leads a team of underwriters in managing profitability, growth, and customer relationships in marine insurance, while negotiating complex deals and implementing business strategies.