Owns the payments product vision, customer experience, and prioritized backlog. Defines requirements, writes user stories and acceptance criteria, leads backlog refinement, and makes day-to-day product decisions with Scrum teams. Partners with Scrum Masters, technology, operations, and business stakeholders to deliver payment capabilities, manage risks, and maintain compliance. The role requires strong analytical, communication, prioritization, customer solution, and agile product management skills.

Leads and scales a team of Technology Integration Specialists responsible for customer integration delivery. Oversees discovery, architecture reviews, API specifications, technical escalations, project execution, and integration quality. Partners with Sales, Product, Engineering, Implementation, and Customer Success to improve processes, manage risks, support technical discovery, and shape integration strategy. Provides people leadership, customer guidance, and hands-on technical oversight without owning software development.

Leads LINGA’s full product portfolio, including POS, payments, customer engagement, hardware, data, integrations, and platform services. Owns product vision, strategy, roadmap, commercialization, lifecycle management, financial outcomes, and AI transformation. Builds and leads product teams, improves delivery velocity and reliability, drives adoption and retention, develops monetization strategies, and partners across sales, marketing, operations, technology, and customer success. Establishes AI-enabled workflows, product governance, data-driven decision-making, and continuous improvement.