Top Tech Jobs & Startup Jobs in Charlotte, NC

Lead development of full-stack CRM integrations and cloud-native services across Salesforce, ServiceNow, Zendesk, telephony providers, and AWS. Build scalable UIs, REST APIs, event-driven systems, automated tests, and infrastructure. Improve reliability, performance, monitoring, alerting, and incident response while participating in on-call operations. Influence architecture, review code, mentor engineers, troubleshoot production incidents, and apply AI-assisted development practices responsibly.

Leads Genesys’ AI product marketing strategy, including positioning, messaging, competitive differentiation, go-to-market programs, launches, customer proof, analyst engagement, and seller enablement. Partners with Product, Engineering, Sales, Customer Success, and Marketing to translate complex AI capabilities into compelling enterprise value. Represents Genesys externally as an AI thought leader and builds and develops a high-performing product marketing team while measuring impact across pipeline, adoption, seller effectiveness, competitive wins, and market perception.

Lead design, build, and scaling of Agentic AI and industry-specific solution accelerators on Genesys Cloud. Develop reusable multi-agent workflows, RAG-based knowledge orchestration, integrations with enterprise systems, prototypes, and production-grade AI applications. Provide technical leadership, mentor engineers, collaborate with product and industry SMEs, and deliver repeatable solution blueprints to accelerate deployment and time-to-value.

Lead and deliver enterprise AI-powered customer experience solutions: architect, implement, support and operate Genesys Cloud AI/experience orchestration for large customers, driving AI production adoption and operational excellence across engagements.

The Senior Revenue Accountant will support SaaS revenue recognition, ensuring compliance with ASC 606, validating data accuracy, preparing journal entries, and assisting in audits.