Top Tech Jobs & Startup Jobs in Charlotte, NC

Provides software customer support through email, chat, and ticketing systems; troubleshoots complex issues, coordinates escalations across project management, engineering, and product teams, and advocates for customer needs. The role also includes product demonstrations, customer training, workflow analysis, and communicating enhancement suggestions. Candidates need at least three years of software customer support experience, training experience, and the ability to translate customer requirements into product functionality.

Implement clinical research software solutions for new customers by analyzing current processes, mapping future-state workflows, documenting business requirements, and developing use cases. Serve as a subject matter expert on clinical research applications, integrations, reports, and best practices. Collaborate with customers, project managers, internal teams, and prospective clients on enhancements, Statements of Work, RFP responses, and implementation milestones.

Leads enterprise procurement strategy for approximately $75 million in indirect spend across seven categories. Oversees strategic sourcing, primarily for technology and business services, manages source-to-pay workflows and vendor onboarding, tracks sourcing value, establishes governance and policy, and builds a procurement team. Partners with stakeholders and executive leadership to improve procurement capabilities, negotiate with vendors, and implement a multi-year roadmap.

Leads Advarra’s product training strategy, overseeing global trainers and e-learning developers who support customers and employees. Responsibilities include designing and delivering software training, managing training initiatives, budgets, forecasts, staffing, timelines, and customer feedback, while improving virtual and on-demand learning resources. The role supervises staff, evaluates trainers, develops curricula, collaborates with Product Management, Marketing, Documentation, and PMO teams, and ensures training aligns with company goals and branding.

The Sales Operations Manager drives sales efficiency and revenue growth through pipeline management, forecasting, reporting, dashboard development, and data analysis. The role owns sales funnel metrics, delivers actionable insights, identifies process improvements, and partners cross-functionally to automate and scale commercial operations. Responsibilities also include maintaining sales tools and procedures, supporting training, and balancing daily operations with strategic projects.

Designs and implements scalable software architecture and web-based systems using Java EE and related technologies. Responsibilities include developing front-end and backend functionality, evaluating tools and designs, troubleshooting, conducting root-cause analysis, collaborating with QA and project teams, participating in code reviews, documenting solutions, mentoring engineers, and serving as a technical lead across multiple projects.

Manage and grow client relationships in the eClinical industry, drive new business and revenue, develop territory and account plans, conduct market intelligence, partner with service delivery and cross-functional teams, use Salesforce for account management, and travel extensively (40-60%).

Manage and grow client relationships in the eClinical market, drive new business and revenue, prospect and penetrate pharma/biotech/MedTech accounts, develop territory and account strategies, collaborate with service delivery and cross-functional teams, use CRM (Salesforce) for pipeline management, and travel 40–60% to meet clients.

Lead global compensation design, governance, benchmarking, and analytics for enterprise Total Rewards. Build compensation models, run merit/bonus cycles, ensure compliance across regions (including Ireland and India), partner with HRBPs and Finance, and deliver dashboards and scalable processes to support executive decisions.