Top Tech Jobs & Startup Jobs in Charlotte, NC

Designs and delivers Salesforce Voice and Amazon Connect contact center solutions. Responsibilities include business process discovery, requirements translation, Salesforce configuration, technical architecture, project ownership, customer communications, training, documentation, and enterprise implementation leadership. The role also supports pre-sales, contact center strategy, AI solution collaboration, release governance, and scalable Service Cloud implementations.

Designs and implements enterprise AWS solutions for contact centers, primarily using Amazon Connect and Salesforce Service Cloud Voice. Responsibilities include developing integrations, configuring cloud services, advising on technical requirements, leading development teams, conducting code reviews, troubleshooting, documenting solutions, and training users. The role requires programming proficiency, AWS architecture knowledge, infrastructure automation, CI/CD experience, and the ability to lead technical delivery with minimal direction.

Designs and delivers Amazon Connect and Salesforce contact center solutions for enterprise customers. Leads discovery, technology assessments, ROI development, architecture, integrations, and cloud deployment discussions. Translates business requirements into contact center designs, oversees technical teams, manages stakeholder communications, and ensures projects meet quality, budget, and timeline goals. Provides customer training and documentation while guiding cloud infrastructure, automation, monitoring, security, and compliance practices.

As an AWS Solution Architect, you'll design and implement Amazon Connect solutions, improve customer processes, lead technical teams, and educate clients on AWS value.

Designs Salesforce Experience Cloud solutions, gathers requirements, advises clients, develops platform strategies and roadmaps, translates business needs into technical architectures, contributes to designs and project plans, and mentors junior team members. The role requires Salesforce and CRM expertise, business process optimization, systems integration, UX understanding, strong communication, and collaboration with designers and developers.

Develop scalable AI-powered solutions using Salesforce Agentforce, Data 360, Apex, Lightning Web Components, and adjacent AI technologies. Responsibilities include building agents and automations, designing data architectures, prototyping emerging AI capabilities, integrating third-party systems, collaborating with customers and project teams, and translating complex requirements into secure technical solutions. The role also involves maintaining Salesforce certifications, staying current with AI advancements, and traveling up to 25%.

Design and rapidly build Agentforce-powered AI solutions, prototypes, and demonstrations for client engagements. Lead technical client interactions, translate requirements into agent architectures, troubleshoot flows, Apex, integrations, and execution issues, and connect technical outcomes to business metrics. Collaborate with pursuit architects, manage iterative feedback, identify delivery constraints, conduct live demonstrations, and create reusable solution accelerators. The role requires strong enterprise architecture, rapid prototyping, stakeholder communication, and hands-on experience with Salesforce and agentic AI platforms.

Designs and implements Salesforce reporting, dashboards, dataflows, and lenses for customer business needs. Translates reporting requirements into technical specifications, establishes development and deployment standards, and advises users and technical teams on solution design. The role requires Salesforce platform expertise, enterprise integrations, multi-tenant and integration architecture, CI/CD, cloud platforms, Apex, Lightning Components, Visualforce, and Salesforce Architect certifications. It is customer-facing and includes international travel of up to 25%.

Designs, leads, and implements Salesforce Revenue Cloud and Revenue Lifecycle Management solutions for Quote-to-Cash transformation initiatives. The role architects CPQ, billing, invoicing, integrations, and customizations; evaluates and improves revenue processes; and oversees implementation, testing, deployment, and post-go-live support. It partners with business and technical stakeholders across sales, finance, accounting, legal, and IT, provides technical leadership, mentors teams, manages risks, and recommends scalable Salesforce innovations aligned with measurable business outcomes.

Owns customer delivery relationships and satisfaction across AWS and Amazon Connect engagements. Leads complex distributed teams, guides project managers, supports sales and account expansion, oversees solution architecture, staffing, SOWs, estimates, governance, and delivery transitions. Acts as an executive-level trusted advisor, drives AI-enabled transformation, manages risks and compliance, and champions delivery innovation. Travel up to 25% is required.