Top Tech Jobs & Startup Jobs in Charlotte, NC

Lead multiple support engineering teams to resolve technical customer issues, drive operational excellence, mentor managers, own escalations and incident response, and partner on product/process improvements, AI adoption, readiness, and security across the organization.

Lead and coach a high-performing AI-focused sales team to meet targets, drive solution sales and pipeline, deploy customer solutions, share best practices, partner with stakeholders, and align execution with corporate priorities to accelerate AI transformation and customer impact.

Serve as a technical expert supporting Exchange Online and hybrid Exchange environments: diagnose and resolve complex incidents, use PowerShell and diagnostic tools, collaborate with engineering, improve processes and knowledge content, and follow secure troubleshooting and compliance standards to ensure excellent customer outcomes.

Owns and resolves escalated, account-aligned customer incidents by coordinating engineering, operations, vendors, and stakeholders. Manages expectations, communicates status to leadership and customers, mentors teammates, identifies systemic issues, drives process improvements, and supports strategic projects to improve resolution times and customer satisfaction.

Owns and resolves high‑severity customer escalations by coordinating engineering, operations, and partner teams; mentors peers; communicates status to leadership and customers; identifies trends and drives process improvements to reduce resolution time and improve support experience.

Lead a global technical sales organization for Microsoft Channel partners to drive partner transformation to AI-first, services-led businesses. Coach and manage cross-solution partner architects, set technical strategy across Copilot, Agents, Azure and Security, orchestrate executive engagement, ensure solution quality and operational readiness, drive partner-led consumption and pipeline discipline, surface partner insights, and build scalable IP and enablement models to accelerate customer adoption and partner profitability.

Provide technical support for newly launched Microsoft products: triage and reproduce issues, drive resolution, escalate with clear problem statements, create readiness assets, mentor peers, and maintain customer communication.

Provide technical case resolution for customers by troubleshooting complex issues, using analytics and AI-supported diagnostics, escalating defects, and collaborating with engineering. Improve documentation, create and share readiness content, and drive process improvements. Adhere to secure troubleshooting, compliance, and privacy standards while mentoring peers on AI-assisted troubleshooting.

Provide Tier 2/3 technical support for Dynamics 365 Finance & Operations and other ERP platforms. Perform advanced troubleshooting using Visual Studio, Azure telemetry, SQL, KQL and diagnostic tools. Resolve finance, supply chain, deployment, integration, upgrade and performance issues; escalate to engineering as needed. Create technical documentation, mentor peers, and participate in onboarding and readiness activities.

Lead and coach specialized sales resources to drive digital transformation, close new business, and build upsell/cross-sell engines. Orchestrate deal closure, align internal stakeholders, enforce forecasting, and ensure delivery success across assigned territory. Provide technical subject-matter expertise and competitive insight to inform pursuit decisions.