Build and maintain customer relationships, manage shipments using Navisphere, communicate shipment updates, analyze inquiries, identify operational improvements, and collaborate with internal teams to ensure excellent customer experience and support account management and sales growth.

Design, build, and maintain scalable customer-facing platform services and React SPAs using C#/.NET Core. Drive architecture, implement event-driven systems with Kafka, optimize distributed systems, ensure automated testing and CI/CD, mentor engineers, and collaborate with product and engineering leaders to deliver secure, high-performance solutions in cloud environments (Azure preferred).