Top Tech Jobs & Startup Jobs in Charlotte, NC

Generate and qualify sales leads through calls, emails, LinkedIn outreach, and marketing follow-up. Research higher education institutions, identify decision-makers, nurture prospects until sales-ready, schedule impactful client meetings, and maintain accurate CRM activity records for account management teams.

Own and execute strategic account plans that drive revenue growth and customer success. Analyze customer data, usage trends, and market conditions to identify opportunities and risks; recommend tailored solutions, engagement strategies, and pricing considerations. Serve as a strategic customer consultant, build executive relationships, influence cross-functional go-to-market initiatives, oversee account planning and deal governance, and ensure compliance with internal standards.

Lead enterprise CRM and Salesforce transformation programs from strategy through delivery. Own scope, governance, roadmaps, budgets, risks, vendors, integrations, platform modernization, adoption, and business outcomes across multiple Salesforce clouds. Partner with executive sponsors and cross-functional global teams spanning technology, product, sales, marketing, customer success, data, and operations. Drive CRM analytics, automation, AI-enabled capabilities, customer data initiatives, and governance using Agile, Waterfall, or hybrid delivery methods.

Embed with strategic higher-education partners to design, build, and ship production AI and platform integrations (LLM/RAG, LTI) across Cengage products. Own end-to-end deployments, write production code, ensure compliance and accessibility, evaluate AI safety and outcomes, mentor FDEs, and translate field learnings into product roadmap contributions.

Lead vision and execution for learner-centered EdTech experiences. Build and mentor a world-class UX organization, embed UX across product development, integrate AI-assisted prototyping, accessibility, personalization, and automation, and collaborate with Product, Engineering, and Learning Science to improve measurable learning outcomes.

Designs and runs sales enablement programs: implement sales methodologies, develop playbooks, deliver training and coaching, manage enablement tools, measure performance, and partner with sales, ops, marketing, and product to improve seller productivity and onboarding.

Build and maintain full-stack features for Cengage Learning Platforms using Java/Spring backends and React frontends. Integrate AI/LLM services, design APIs, improve platform architecture, troubleshoot cross-stack issues, write testable code, and collaborate with product, UX, and QA on accessible, high-quality learning experiences.

Lead content strategy and roadmap for business disciplines, manage portfolio P&L, recruit and contract authors, define project scope and timelines, and collaborate cross-functionally to deliver high-quality, career-focused digital learning experiences. Use market research, analytics, and customer insights to drive content updates and platform innovations, while overseeing budgets, schedules, and stakeholder communication.

Manage end-to-end RFP process for K-12 bids: vet solicitations, coordinate internal contributors, craft and edit responses, maintain proposal content library, streamline templates/processes, and support sales to deliver compliant, compelling proposals on time.

The Principal UX Designer will define web experience strategy, translate complex requirements into user experiences, lead design work, and influence cross-functional partners, while leveraging data and modern tools.