Top Tech Jobs & Startup Jobs in Charlotte, NC

Serve as the primary point of contact for assigned customers, driving adoption and long-term value of Cengage products. Build success plans, deliver training, conduct health checks, analyze usage data to identify risks and upsell opportunities, and support renewals to meet revenue targets. Advocate for customers during high-severity issue resolution and collaborate cross-functionally to ensure outcomes.

Lead vision and execution for learner-centered EdTech experiences. Build and mentor a world-class UX organization, embed UX across product development, integrate AI-assisted prototyping, accessibility, personalization, and automation, and collaborate with Product, Engineering, and Learning Science to improve measurable learning outcomes.

Lead end-to-end UX design for product feature areas: frame problems, conduct discovery, synthesize research and data, create flows/prototypes/visual designs in Figma, iterate with cross-functional partners, and contribute to accessibility and design system quality.

Build and maintain full-stack features for Cengage Learning Platforms using Java/Spring backends and React frontends. Integrate AI/LLM services, design APIs, improve platform architecture, troubleshoot cross-stack issues, write testable code, and collaborate with product, UX, and QA on accessible, high-quality learning experiences.

Lead and grow a UX design team, improve product-led design maturity, introduce modern tools (including AI), strengthen cross-functional collaboration, establish critique and quality standards, hire and develop talent, and partner with leadership on product and organizational strategy.

The Principal UX Designer will define web experience strategy, translate complex requirements into user experiences, lead design work, and influence cross-functional partners, while leveraging data and modern tools.

Manage and grow assigned higher-education territories by prospecting, qualifying, and closing sales of Cengage print and digital products. Build relationships with decision-makers, maintain territory and account plans, update CRM (Salesforce), support post-sale adoption, and collaborate with sales team members to meet sales targets.

Manage assigned accounts to achieve quota, drive renewals and expansion, build executive relationships, monitor adoption and customer health, coordinate technical support, run business reviews, maintain account administration, track activity in Salesforce and Gainsight, and develop consultative success plans to increase product uptake.

The AI Automation Engineer will apply AI in finance operations to automate processes like AP, AR, and reconciliation, ensuring compliance and performance measurement.

As Technical Product Owner, oversee SAP RTR/RAR advancements, optimize financial systems, and ensure compliance with internal controls and accounting standards.