Top Tech Jobs & Startup Jobs in Charlotte, NC

The Product Solutions Consultant will support sales efforts through presentations, strategic insights, and collaboration with teams to enhance Cengage's educational solutions and achieve sales targets.

Manage and drive customer renewals via proactive engagement, CRM pipeline management, and cross-functional collaboration with sales to minimize churn, identify expansion opportunities, and support forecasting and reporting.

Lead a team to enhance Cengage Learning Platforms by implementing AI-first strategies, improving software delivery processes, and ensuring product quality.

Lead and execute demand generation and thought leadership programs across owned, paid, and earned channels. Design and optimize campaigns, support sales readiness and pipeline health, analyze performance, and coordinate with Sales, Revenue, and Marketing Operations to drive awareness, engagement, and pipeline.

Design, execute, and optimize integrated multi-channel marketing campaigns targeting K-12 districts in CA, FL, and TX. Collaborate with sales, product marketing, demand, and content teams to drive awareness, engagement, and pipeline. Manage channels (email, paid, events, ABM), define KPIs, track performance via CRM/marketing automation, and provide reporting and sales enablement. Travel up to 25% for events and meetings.

Analyze sales data, build and maintain dashboards and scorecards (Power BI, Excel), evaluate market trends, employ AI/automation for pipeline and lead scoring, support sales leadership with actionable insights, document processes and collaborate cross‑functionally to improve sales performance and planning.

Lead a remote customer support team (~30) for ed2go, overseeing daily call center operations, SLA and quality metrics, workforce management, reporting, coaching, escalations, and cross-functional improvements to enhance learner experience across phone, email, chat, and web.

Embed with strategic higher-education partners to design, build, and ship production AI and platform integrations (LLM/RAG, LTI) across Cengage products. Own end-to-end deployments, write production code, ensure compliance and accessibility, evaluate AI safety and outcomes, mentor FDEs, and translate field learnings into product roadmap contributions.

The Analytics Architect will design and implement cloud-based analytics solutions, maintain data pipelines, ensure data quality, and collaborate with teams to enhance operational efficiency.

The Senior Enterprise Architect will lead CRM architecture for Cengage, focusing on Salesforce integration and ensuring scalable enterprise capabilities, while mentoring teams and reducing technical debt.