Top Tech Jobs & Startup Jobs in Charlotte, NC

Build backend services, APIs, data systems, metrics, recommendations, and reporting features for Airbnb’s payments and Earnings Dashboard products. Translate product, compliance, and regulatory requirements into reliable code; improve performance, conversion, engagement, and availability; implement experimentation and observability; and collaborate with Product, Design, Data Science, Finance, Legal, and engineering teams.

Lead strategic finance and analytics for Airbnb’s Membership program. Build financial models, business cases, ROI frameworks, forecasts, KPIs, and performance reporting to guide investment decisions. Analyze large datasets, evaluate program economics, and translate insights into executive-ready recommendations. Partner with product, business operations, analytics, data science, and finance leaders to shape growth strategies, establish analytical foundations, and drive alignment in an ambiguous, fast-paced environment.

Leads large-scale business process improvement initiatives across Community Support, using Lean Six Sigma, systems thinking, process simulation, statistical controls, AI prototyping, and workflow automation. Designs measurable, AI-ready processes, partners with Product, Engineering, Data, and Operations, drives change adoption, develops team capabilities, and communicates outcomes to senior leadership. The role requires extensive process improvement and customer support operations experience, advanced analytics, and up to 20% travel.

Leads large, cross-functional business process improvement initiatives for Community Support. Responsibilities include process analysis and design, Lean Six Sigma improvement, AI readiness and automation, process simulation, KPI and statistical control implementation, change management, and transition of solutions to operations. Partners with Product, Engineering, Data Analytics, Policy, and Operations teams to deliver measurable improvements in efficiency, customer experience, and process quality.

Build and scale Airbnb’s AirChatUI AI prototyping harness and native macOS/iOS applications. Lead architecture and implementation across web prototyping, iOS deployment, AI agent integrations, AirChat tooling, and Kyber platform integration. Develop declarative UI features, collaborate with infrastructure, product, security, and design teams, and establish scalable iOS patterns. Enable designers and product managers to create production-oriented prototypes while maintaining quality, accessibility, performance, availability, and release standards.

Build and deploy advanced machine learning and agentic AI systems that improve Airbnb’s customer service experience. Responsibilities include developing AI assistants, integrating ML products, optimizing model performance, applying LLM techniques such as fine-tuning and RAG, building multi-agent architectures, and shipping scalable production ML systems. The role collaborates closely with Engineering, Product, and Design teams and contributes to emerging AI initiatives from concept through production.

Lead the Kyber prototyping and rapid deployment platform, setting technical direction, rebuilding it on next-generation cloud infrastructure, and scaling it for thousands of internal users. Responsibilities include hands-on coding, architecture, product integration, cross-functional collaboration, improving tools for non-technical builders, and mentoring engineers.

Own the health, performance, compliance, and growth of Airbnb’s global hotel connectivity partner network. Support PMS, CRS, channel manager, and other integrations; troubleshoot technical issues; communicate API updates and deprecations; develop partner resources; analyze data to identify opportunities; and collaborate on projects supporting commercial goals. The role also involves partner education, stakeholder engagement, external meetings, and industry events.

Leads global growth strategy and business operations for Airbnb Experiences. Owns demand strategy across priority markets, drives cross-functional programs, translates analytics into operational plans, and aligns product, finance, marketing, supply, communications, and other teams. Develops go-to-market initiatives, tests growth experiments, improves processes, prioritizes investments, and influences stakeholders to scale new business initiatives efficiently.

Manage the Dev AI engineering team building AI infrastructure, developer tooling, agentic coding tools, workflow platforms, SDKs, and AI-assisted migration systems. Shape technical strategy, partner with senior engineering leaders, evaluate emerging AI technologies, consult with internal teams, build stakeholder relationships, and coach distributed engineers. The role emphasizes developer productivity, cross-functional collaboration, rapid experimentation, and measurable impact across Airbnb.