Top Tech Jobs & Startup Jobs in Charlotte, NC

Happiness Engineers at Automattic provide customer support through email and live chat, advocate for customers, and help improve the customer experience. They are self-starters with customer service experience and WordPress knowledge, contributing to operational efficiencies and new initiatives.

The Product Manager will lead growth initiatives, run experiments, build dashboards, investigate metrics shifts, and maintain product documentation, aiming to enhance user engagement and retention.

Lead building a RevOps function: design systems, data foundations, and processes; own Salesforce and integrations; create dashboards, forecasting, territory and capacity models; operationalize Sales and CS enablement, churn prediction, and merchant health scoring; support pricing, quota, compensation, and executive reporting to drive predictable revenue growth.

The Software Engineer will work on Automattic's products, focusing on scalable systems, code reviews, and product design, while collaborating globally.

The Senior Systems Engineer will ensure system availability, security, and performance for a large-scale global infrastructure at Automattic, addressing system health and facilitating developer efficiency.

This role involves leading WooCommerce's strategic partnerships, developing the partner program, negotiating agreements, and driving cross-functional collaborations to boost revenue and partner ecosystem performance.

The Support Engineer, VIP at Automattic provides advanced technical support for enterprise customers, troubleshooting complex issues and escalating urgent tickets while collaborating with internal teams.

Own end-to-end sales for larger agency and mid-market WordPress hosting customers. Lead technical and business discovery, craft proposals and pricing, negotiate contracts, manage multi-stakeholder deals, and use AI tools and HubSpot for pipeline management. Collaborate cross-functionally to ensure onboarding, expansion, and strategic account growth against an individual quota.

Full-cycle, consultative seller for mid-market and agency new business: manage opportunities from discovery through close, maintain pipeline in HubSpot, prepare proposals/pricing, use AI tools for research and insights, collaborate with Solutions/Support/Product, hit individual revenue quota, support onboarding and expansion.

Provide high-touch executive support to the CEO: manage calendars, communications, travel, meetings, and project logistics; anticipate needs, triage priorities, research and prep for meetings, interface with high-profile partners, and invent workflow improvements while operating discreetly in a remote, global environment.