Leads the global customer success organization, owning retention and expansion targets across enterprise and mid-market customers. Develops customer lifecycle, segmentation, forecasting, health analytics, AI tooling, and scalable engagement strategies. Partners with Sales, Marketing, and Revenue Operations to drive growth, advocacy, value realization, and customer outcomes. Hires, coaches, and develops teams while leading cross-functional change and continuous improvement initiatives across US and EMEA markets.

Executive leader responsible for global B2B enterprise sales strategy, revenue growth, team leadership, complex deal execution, pipeline forecasting, channel development, and cross-functional go-to-market alignment across US and EMEA. The role scales distributed sales teams, expands strategic verticals, drives operational transformation, develops talent, and leads adoption of AI and agentic sales tools.

Drive enterprise SaaS revenue across an assigned market by prospecting, building pipelines, managing sales cycles, exceeding recurring-revenue quotas, and closing $100K–$500K+ annual deals. The role sells to executive-level buyers across multiple industries, maintains activity records in Salesforce, collaborates with demand and account development teams, and works cross-functionally with internal leadership. Approximately 25% monthly travel is expected, with remote work available.