Top Tech Jobs & Startup Jobs in Charlotte, NC

Advise customers on email deliverability, diagnose authentication, infrastructure, reputation, blocklist, spam trap, and engagement issues, and lead complex cases through resolution. Partner with Engineering, Customer Success, and Technical Support; identify acceptable-use violations; coach internal teams; and develop documentation, training, processes, and scalable customer resources.

Provides technical customer support through email and live chat, triages tickets, diagnoses product issues, assists customers with onboarding and platform usage, and identifies product improvements. The role also supports process improvement and collaborates with Product and Customer Success teams. Candidates should understand basic programming concepts, communicate clearly, work independently, and be available for rotating weekend coverage during Central or Mountain time zone hours.

Own the full mid-market B2B sales cycle, including prospecting, discovery, demos, solution alignment, negotiation, and closing. Build and manage self-sourced and SDR-supported pipelines, acquire new customers, track sales performance, and collaborate with SDR, Customer Success, and Technical Support teams. Manage deals typically under $50,000 ACV while nurturing mid-sized client relationships and identifying business needs.

Own ambiguous, cross-team product engineering problems from framing through launch and iteration. Partner with product, design, and data; lead architecture, reliability, performance, and technical decisions across the stack. Influence teams without formal authority, mentor engineers, improve engineering practices, use metrics and experimentation, and apply AI throughout software development. Participate in on-call support.

Set technical direction for distributed messaging systems handling billions of messages daily. Make architecture decisions balancing scale, cost, and reliability; solve ambiguous cross-team problems; establish engineering standards; mentor senior engineers; improve processes and tooling; assess candidates; and use AI agents for multi-file software changes.

Lead the global accounting function and team of approximately seven, overseeing close, general ledger, AP/AR, payroll, treasury, revenue recognition, equity compensation, controls, audits, tax coordination, and international compliance. Improve close timelines and reconciliation quality, author technical accounting memos, maintain audit-ready books, and drive automation across NetSuite and connected finance systems. Partner with senior stakeholders across the company while scaling accounting operations for a remote-first, multi-currency subscription business.

Lead company-wide product design vision, evolve the Pluma design system, and improve the connection between design intent and shipped products. Design experiences for developer and builder audiences, including CLI-native and API-first workflows, and lead human-AI and agentic product design. Partner with product and engineering leadership, guide design reviews, mentor Staff designers, raise organizational craft standards, and support hiring and calibration.

Own full-cycle recruiting for hard-to-fill go-to-market roles, with a strong emphasis on targeted outbound sourcing and engaging passive candidates. Build candidate lists, develop search strategies, partner with hiring managers, calibrate profiles using market data, manage candidate experience, and close offers. The recruiter will support Sales, Customer Experience, Marketing, and Business Operations searches, use AI tools to improve sourcing efficiency, and independently manage searches end to end.

Lead GTM finance owning the end-to-end P&L for Sales, Marketing, and Customer Success. Build first-principles financial models, drive unit economics and ARR forecasting, deliver exec/board reporting, partner on capacity/pricing, champion AI-enabled finance workflows, and hire and develop the GTM finance team as the company scales.

Partner with business leaders to drive talent management, performance cycles, organizational design, change management, employee relations, engagement, and people programs. Use people analytics to spot trends, advise managers, and support global workforce planning while contributing to the People Experience team and fostering DEIB and employee development.