Top Tech Jobs & Startup Jobs in Charlotte, NC

Leads customer-facing healthcare integration engineering across state agencies, HIEs, EHR vendors, and implementation partners. Configures, implements, tests, and troubleshoots REST, HL7v2, and FHIR integrations; analyzes specifications, payloads, and logs; advises on technical dependencies and integration approaches; collaborates with Product and Engineering; maintains technical documentation; and develops scripts and automation. The role is remote in the U.S. with 10–20% travel.

Manage community strategy operations across Customer Success and Sales by supporting escalations, retention, onboarding, adoption, and partner engagement. Maintain SOPs and playbooks, facilitate escalation reviews, track metrics in Salesforce, analyze network and engagement data, administer customer surveys, and coordinate with Marketing, RevOps, Analytics, Sales, and Implementation. The role also supports community-facing materials and events while building relationships with government agencies, nonprofits, healthcare organizations, and community partners.

Own retention, renewals, expansion, and value realization for complex, high-value customer accounts. Build executive relationships, lead account strategy, design solutions for complex use cases, deliver QBRs and executive readouts, resolve cross-functional problems, advocate for customer needs, and mentor junior team members.

Provides operational, analytical, and consultative support for community strategy across Customer Success and Sales. The role manages customer escalations, maintains playbooks and triage processes, coordinates cross-functional reviews, tracks adoption and engagement metrics in Salesforce, supports retention and onboarding, and partners with community organizations, government agencies, nonprofits, healthcare organizations, Marketing, and Revenue Operations. The position is remote for Hawaii-based candidates and requires 30–50% travel.

Designs scalable community engagement, adoption, escalation, and enablement strategies across customers and geographies. Partners with Customer Success, Sales, and Implementation teams; develops SOPs, playbooks, workflows, and measurement frameworks; manages escalations; analyzes Salesforce and network-health data; improves data quality and operational consistency; facilitates cross-functional and executive discussions; coaches colleagues; and connects community outcomes to customer value, retention, and whole-person health.

Lead end-to-end enterprise implementations as project manager and customer point of contact. Responsibilities include assessing workflows, managing configurations and go-live support, coordinating cross-functional dependencies, developing training and documentation, launching coordinated care networks, managing project plans, supporting SAML SSO implementations, and maintaining project pipeline data. The role requires strong customer relationship management, communication, consultative problem-solving, adaptability, and data analysis skills.

Own strategic customer relationships and account outcomes across complex healthcare and government accounts. Drive platform adoption, value realization, retention, renewals, expansion, and risk mitigation. Lead executive stakeholder conversations, business reviews, escalations, and cross-functional customer initiatives. Use customer and platform data to develop success plans, improve workflows, identify opportunities, and advocate for customer needs. Serve as a thought partner and resource to peers.

Own strategic customer relationships, account plans, adoption, retention, renewals, and expansion across complex healthcare and government accounts. Lead executive stakeholder meetings, business reviews, escalations, and cross-functional initiatives. Use customer and platform data to identify risks, improve workflows, demonstrate measurable value, and advocate for customer needs. Serve as a trusted resource to peers while driving customer outcomes and team effectiveness.

Designs and maintains scalable data architecture, warehouses, ETL/ELT pipelines, and data platforms. Responsibilities include ensuring data quality, integrity, governance, accessibility, reliability, and performance; supporting customer onboarding and analytics tools; contributing to architecture and engineering best practices; troubleshooting complex data issues; and participating in on-call rotations. The role collaborates with engineering, product, solutions, business intelligence, and other cross-functional teams in healthcare and social care data environments.