Manage multiple global customer implementation projects from sales handoff through services handoff. Responsibilities include scope, requirements, timelines, risks, communications, dependencies, resource coordination, cost analysis, issue resolution, estimates, and statements of work. The role partners with customers and internal development, product, sales, support, and engineering teams to deliver FireMon solutions on schedule, improve customer satisfaction, and drive time to value.

Own Salesforce administration across user management, permissions, workflows, objects, integrations, data maintenance, reporting, onboarding, and user training. Partner with global go-to-market stakeholders to improve CRM processes and maintain integrations with LeanData, ZoomInfo, Gong, and Snowflake. Use Claude and other AI tools to accelerate documentation, reporting, and process design.

The Technical Account Manager oversees customer relationships by advocating for their needs, providing project leadership, and collaborating with teams. Responsibilities include managing technical issues, providing updates on service projects, and sharing best practices.