Top Tech Jobs & Startup Jobs in Charlotte, NC

Manage and lead implementations of TeamDynamix ITSM and PPM tools for multiple clients, handling planning, configuration, testing, training, issue resolution, status reporting, and ensuring client satisfaction throughout project lifecycles.

Lead customer expansion and retention marketing for a B2B SaaS platform. Build and execute cross-sell, upsell, events, webinars, advocacy, and account-based campaigns; measure impact and partner with sales, product marketing, and operations to drive expansion revenue and customer advocacy.

As a Customer Account Executive, you'll manage customer accounts, drive expansion, negotiate deals, and collaborate with teams to enhance customer success.

Drive product roadmap, gather and analyze customer feedback and market research, define requirements with engineering, manage releases, document features, support launches, perform competitive research and process improvements, and support integrations and M&A activities.

Manage a large portfolio using tech-touch and semi-automated engagement to drive renewals, retention, and expansion. Design and optimize digital outreach and data-driven triggers, monitor health scores, qualify expansion leads, collaborate cross-functionally, and provide voice-of-customer insights to improve product and forecasting.

Lead process improvement engagements focusing on ITSM, PPM and Conversational AI. Manage projects, perform assessments, deliver workshops/webinars, define/document core processes, coach clients, and act as a solutions architect and SME for TeamDynamix implementations.