Top Tech Jobs & Startup Jobs in Charlotte, NC

Leads qualitative and quantitative market research to uncover customer, market, competitive, and healthcare insights. Designs and manages studies, analyzes data using statistical and AI-assisted tools, develops reports and dashboards, presents recommendations, maintains research quality, and coordinates external partners. Collaborates with product, engineering, sales, marketing, and customer success teams to influence product strategy, growth, innovation, and customer experience initiatives.

Own and execute PointClickCare’s brand content strategy across blogs, podcasts, web, and other formats. Responsibilities include editorial planning, writing, editing, production management, thought leadership development, content distribution, agency coordination, performance measurement, and optimization. The role also supports SUMMIT event content and employer brand initiatives while partnering closely with product marketing, demand generation, growth, HR, and talent acquisition teams.

Lead and coordinate high-visibility customer escalations across engineering, product, customer success, and support. Build the escalation management function, create data-driven recovery plans, use metrics to improve processes, and communicate outcomes to technical and executive stakeholders.

Lead and scale UX, content design, and user research across a complex B2B healthcare product portfolio. Define experience strategy, governance, design system adoption, AI-enabled interactions, and measurable UX quality metrics. Partner with Product and Engineering, reduce ambiguity, embed UX early in discovery, and build high-performing design teams to improve usability, adoption, accessibility, and customer satisfaction.

Seeking dynamic sales professionals in healthcare, SaaS, or enterprise software to join PointClickCare and make a difference through innovative technology.

The role involves engaging with customers and improving their experience in healthcare operations, utilizing AI and innovative technology.

Drive revenue for named healthcare accounts across the Northeastern US through strategic account planning, consultative selling, and cross-functional collaboration. Build executive relationships, develop ROI-driven business cases, manage complex deal structures, and leverage PCC platform and sales enablement tools to meet quota, expand accounts, and ensure long-term value realization alongside Customer Success.

Lead financial software implementations for long-term and post-acute care providers. Perform business discovery, translate requirements, configure systems, drive change management, build trusted customer relationships, coordinate project teams, and travel to customer sites to ensure successful deployments and measurable business outcomes.

Product Manager for Data Platform owning roadmap and backlog to operationalize datasets, ensure trusted, well-modeled data, collaborate with engineering and product teams, run discovery with domain experts, enable data cataloging and governance, monitor data health and adoption, and drive cross-team alignment.

Lead technical vision and roadmap for a company-wide ML platform: define reference architectures, MLOps best practices, security, observability, and integrations; mentor engineers and drive cross-team platform initiatives.