Top Tech Jobs & Startup Jobs in Charlotte, NC

Manages the PMO and oversees project execution, methodology adherence, financial controls, staffing, utilization, risk mitigation, customer satisfaction, and project reporting. Develops project managers and team capabilities, drives process improvements, forecasts schedules and staffing needs, ensures SLA and milestone achievement, and coordinates with engineering, sales, finance, account teams, customers, and subcontractors.

Provides entry-level operational support to the Sales Operations team, including quoting, order processing, product information requests, order tracking, customer inquiries, and administrative tasks. Collaborates with Sales Operations Advisors, supports onboarding documentation, learns internal systems and processes, and develops foundational knowledge of company products, services, and go-to-market strategies for progression into a Sales Operations Advisor role.

Develop and operationalize AI-native engineering tools, workflows, standards, and reference architectures across the enterprise. Research emerging technologies, build proofs of concept, integrate approved tools, and create scalable engineering patterns. Develop and deliver AI training, tutorials, documentation, presentations, and demonstrations for technical teams and executives. Support adoption through office hours, change management, stakeholder communication, troubleshooting, and feedback gathering.

Leads consulting engagements that design, build, evaluate, and deploy enterprise agentic AI and infrastructure automation solutions. Responsibilities include multi-agent orchestration, LLM and model-platform integration, RAG, tool and API connectivity, guardrails, observability, testing, and production rollout. The role advises client executives, translates business needs into AI strategies, mentors engineers, develops reusable architectures and evaluation assets, and drives responsible, measurable AI outcomes.

Designs, builds, and operates observability and SRE systems that improve IT service visibility, reliability, performance, and resilience. Responsibilities include metrics collection, monitoring, alerting, APM, RUM, synthetic transactions, SLOs, incident response, capacity planning, infrastructure automation, self-healing systems, and production readiness reviews. The role also applies AI-enabled operations, supports on-call rotations, reduces operational toil, and partners with development teams on architecture and chaos testing.

Designs and scopes enterprise AV and meeting room services, leading technical discovery, work breakdown structures, labor estimates, pricing, proposals, and customer-ready SOWs. Advises customers on room platforms, AV systems, networking, security, accessibility, and deployment models. Collaborates with sales, delivery, engineering, partners, and integrators to ensure solutions are deliverable. Presents proposals and executive briefings, supports multi-site rollouts, and develops reusable standards, estimating tools, productized offerings, and managed services. Travel is required up to 25%.

The Services Solution Architect scopes and designs enterprise VDI and end-user computing services opportunities. Responsibilities include technical discovery, solution architecture, work breakdown structures, labor estimates, pricing, customer-ready SOWs, proposal presentations, and delivery handoff. The role advises customers, collaborates with sales, engineering, partners, and delivery teams, develops productized services and reusable estimating tools, and supports platforms including Citrix, Omnissa Horizon, Azure Virtual Desktop, and Windows 365. Up to 25% travel is required.

Senior Analyst supporting an eCommerce platform unification project across WWT and Softchoice. Responsibilities include gathering and translating business requirements, defining user stories and acceptance criteria, documenting processes and data requirements, managing backlogs, coordinating delivery, and partnering with product and engineering teams. The role also leads functional testing, regression testing, UAT, defect resolution, release validation, stakeholder communication, ongoing support, analytics dashboard development, and broader customer journey requirements.

Manages OEM service contracts, including renewals, contract consolidation, quoting, true-ups, reporting, and customer profile maintenance. Coordinates with account teams, procurement, finance, OEM partners, and customers to ensure accurate orders and timely renewal bookings. Maintains expertise in service contract processes, policies, tools, and reporting while supporting internal teams, communicating renewal statuses, and identifying process improvements.

Leads and develops a team of Customer Success Managers supporting long-term enterprise service engagements. Owns client relationship health, escalations, QBRs, issue resolution, risk mitigation, renewals, and expansion support. Oversees Gainsight workflows, reporting, process improvement, client experience strategy, voice-of-customer initiatives, and ServiceNow self-service presence while partnering with sales, delivery, operations, and account teams.