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As a Principal Presales Engineer, you will lead technical pre-sales activities, engage customers, propose solutions, mentor peers, and establish trust through effective communication.

Lead prospecting, solution-selling, and closing new enterprise and mid-market accounts for Twilio messaging, voice, and email products. Design technical solutions with customers, collaborate cross-functionally (finance, legal, product, solutions engineering), manage pipeline/forecast in Salesforce, and deliver data-driven territory and account strategies to meet iACV quota.

Lead and expand strategic enterprise retail accounts across the Twilio platform. Develop account strategies, drive multi-product adoption, manage pipeline and forecasts in Salesforce, coordinate cross-functional teams, execute consultative sales cycles, and deliver profitable revenue and gross margin results while acting as a trusted strategic partner.

Own and grow strategic Retail enterprise accounts for Twilio's messaging, voice and email platform. Drive consultative, data-driven sales cycles, forecast and pipeline in Salesforce, collaborate cross-functionally, and deliver revenue and gross profit targets while identifying upsell and cross-sell opportunities.

Lead new business acquisition for Twilio's messaging, voice, and email products across mid-market and enterprise accounts. Prospect, design technical solutions, manage complex contract and pricing negotiations, maintain pipeline in Salesforce, and partner cross-functionally to meet iACV quota while advising product and carrier teams on customer needs.

Lead end-to-end UX for Twilio Voice products, translating telecom abstractions (SIP, WebRTC, real-time media) into developer-focused interfaces. Drive cross-channel coherence, define systems architecture and naming frameworks, integrate voice with conversational AI, mentor designers, and partner with product and engineering leadership to deliver scalable, high-fidelity experiences within Twilio’s One Console.

Partner with R&D leadership to design and deliver localized talent and culture programs. Lead VP/SVP pipelines, succession planning, leadership development, performance calibration, and talent scorecards to align HR cycles with R&D strategic goals.

Lead and scale a Sales Business Partner (SBP) team and act as SBP to a multi-billion dollar sales leader. Provide strategic advisory, drive GTM strategy execution, manage forecasting and pipeline health, run operational cadences, deliver executive reporting, lead local rollout of sales initiatives, and partner cross-functionally to align planning, compensation, and enablement while developing a high-performance, sales-aligned team.

Partner with R&D product leaders to prioritize investments, build ROI-driven financial frameworks, lead forecasting and scenario planning, develop flexible financial models for portfolio optimization and M&A analysis, synthesize insights for executives, and manage a team of 3–4 financial analysts supporting Engagement and Channel products.

Lead the strategic design vision for Twilio Email and SendGrid, defining end-to-end workflows, cross-channel UX harmonization, observability and telemetry patterns, scalable design system primitives, and mentoring designers while partnering with product and engineering leaders to shape long-term platform roadmaps.