Top Tech Jobs & Startup Jobs in Charlotte, NC

Own the full commercial sales cycle for Samsara’s IoT solutions, targeting small and medium-sized businesses with 11–30 vehicles. Responsibilities include outbound prospecting, inbound lead conversion, qualification, customer engagement, pricing negotiations, proof-of-concept sales, and closing. The role requires high-volume transactional selling, quota achievement, relationship building, and collaboration in a remote environment.

Lead customer listening and Voice of Customer programs, including NPS, CSAT, CES, surveys, and interviews. Analyze qualitative and quantitative customer data to identify drivers, trends, pain points, and opportunities. Present insights to executives and cross-functional teams, facilitate action planning, and drive systemic customer experience improvements. Evaluate AI tools for sentiment analysis, theme extraction, and customer research while helping build a data-driven, customer-centric culture.

Manage enterprise customer relationships by developing multi-year success plans, leading executive business reviews, conducting workshops, driving adoption and expansion, and translating Samsara’s IoT platform capabilities into measurable safety, efficiency, and sustainability outcomes. Collaborate cross-functionally with Sales, Support, Sales Engineering, Product, and leadership while supporting complex enterprise accounts and multi-product strategies. The remote role requires up to 25% travel.

Manage end-to-end deployment and adoption of Samsara’s IoT platform for mid-market customers. Create launch plans, track implementation progress and account health, conduct product training, explain technical solutions, resolve challenges, and build trusted relationships with executives and users. Collaborate with Sales, Support, Sales Engineering, and Product while managing multiple customer engagements and driving measurable customer value.

Own enterprise sales engagements from prospecting through close, build executive relationships within strategic accounts, and lead complex solution-based sales campaigns. The role requires consistent quota overachievement, strategic outbound prospecting, management of $500,000+ ARR transactions, and strong C-level relationship skills. Candidates will collaborate with Operations, Finance, and IT stakeholders while supporting Samsara’s customer-focused culture.

Manage an enterprise implementation consulting team delivering complex, multi-site Samsara deployments involving hardware, software configuration, and API integrations. Coach team members, oversee KPIs and OKRs, manage executive stakeholder relationships and escalations, improve implementation processes through automation and data, partner with Sales, Support, Solutions Engineering, and Customer Success, and hire and develop a high-performing team.

Owns sales compensation policy strategy, crediting frameworks, exception governance, audits, and field enablement. The role manages compensation policies across draws, transfers, promotions, terminations, clawbacks, renewals, overlays, splits, and non-standard deals. It partners with sales and cross-functional leaders, documents decisions, improves governance controls, and translates recurring exceptions into policy and plan changes.

Own the Global Support organization’s annual operating plan, capacity, headcount, and cost models. Lead monthly and quarterly business reviews, develop reporting frameworks, validate metrics, and provide executive-level insights and recommendations. Partner cross-functionally with Support, Finance, Workforce Management, and People to improve productivity, staffing, cost-to-serve, vendor strategy, and customer experience. Use AI and self-service analytics tools to accelerate modeling, reporting, and operational decision-making.

The Manager II, Customer Success role is associated with Samsara’s IoT-based Connected Operations Cloud, supporting customers using solutions such as vehicle telematics, video-based safety, driver workflows, and equipment monitoring. Specific day-to-day responsibilities and qualifications are not provided in the description.

Manage scaled customer success for complex mid-market accounts using Samsara’s IoT platform. Responsibilities include driving adoption, demonstrating technical product value, diagnosing issues, leading customer workshops, recommending workflow transformations, developing action plans and success metrics, coordinating cross-functional teams, influencing product roadmaps, and supporting renewals and expansion.