Top Tech Jobs & Startup Jobs in Charlotte, NC

Lead Support Readiness and Quality Intelligence for Global Customer Support. Build AI-native workflows, design onboarding/upskilling programs, run QA and model validation, translate insights into coaching and KPIs (AHT, CSAT, time-to-proficiency), and align learning and quality to business priorities while managing and developing multi-functional teams.

Provide strategic employee relations guidance to business leaders and People teams on investigations, performance management, misconduct, leaves/accommodations, and policy interpretation. Drive case management, documentation, analytics to identify trends, advise on risk, support DEI, develop manager toolkits, and partner cross-functionally to improve ER processes and training.

Build automated reliability and self-healing platform tooling to protect production at scale. Improve incident management, reduce alert noise, evolve observability (monitoring, SLOs, performance detection), and develop AI-driven operational automation. Partner with product teams to diagnose reliability gaps, drive incident prevention, and champion operational excellence and best practices across engineering.