Top Tech Jobs & Startup Jobs in Charlotte, NC

Manages enterprise customer relationships for a SaaS email security platform, leading onboarding, adoption, success planning, QBRs, escalations, retention, and expansion. The role communicates ROI, monitors customer health, delivers education, coordinates cross-functional issue resolution, shares product feedback, and aligns stakeholders on measurable business outcomes.

Sell Abnormal AI’s cybersecurity SaaS solutions to enterprise accounts with more than 3,000 mailboxes in the Philadelphia territory. Responsibilities include prospecting, building pipeline, qualifying opportunities, presenting solutions, negotiating complex contracts, closing new business, driving renewals and expansions, and maintaining accurate sales-system data. The role partners closely with sales engineering, customer success, product, marketing, and BDR teams while achieving or exceeding annual recurring revenue quotas.

Own monthly revenue close activities including reconciliations, rollforwards, journal entries, and audit-ready workpapers. Lead revenue close deliverables, investigate and resolve accounting issues, support external audits, partner with Deal Desk/FP&A/Legal, and drive process improvements through standardization, automation, and AI-enabled workflows.

Leads and grows a regional enterprise sales team, including recruiting, coaching, pipeline generation, forecasting, account strategy, channel development, and performance management. Partners with Sales Engineering and customers to drive product validation, retention, expansion, and referrals. Personally engages senior executives and closes complex enterprise deals, including transactions exceeding $1 million, while ensuring disciplined execution against revenue and productivity goals.

Serve as the primary technical advisor in mid-market and enterprise sales cycles. Lead discovery, architecture discussions, product demonstrations, competitive research, and Proof of Value programs. Translate security technology into measurable business outcomes, address technical objections, educate stakeholders and partners, and support AI security solutions across email and identity. The role requires expertise in SaaS security, email infrastructure, networking, identity, threat detection, and customer-facing technical communication.

Own the global renewals strategy, operating model, revenue retention, forecasting, and expansion motion for a B2B SaaS cybersecurity platform. Lead and develop the renewals organization, establish segmentation and playbooks, manage renewal negotiations and escalations, monitor retention metrics, improve forecast accuracy, and partner with Customer Success, Sales, Operations, and Finance. Build scalable processes and leverage AI tools to improve renewals and post-sales performance.

Own outbound field motion for Identity Threat Protection launch, validate messaging in live deals, synthesize field intelligence into product recommendations, run adoption diagnostics, and provide technical escalation support for complex identity situations.

Lead and execute Abnormal AI's global privacy program and AI governance for product and engineering. Provide product-privacy counseling, manage privacy operations (DSARs, ROPA, DPIAs), oversee international transfer strategy, advise on vendor/customer contracts, support incident response and DPO activities, and design AI-enabled automation to scale privacy workflows.

Drive new logo acquisition and expansion within ~20 Fortune/Global 500 accounts in NYC. Own full sales cycle from prospecting to contract and renewals, build pipeline, quantify ROI, maintain accurate CRM data, collaborate with SEs, CS, product and marketing, and document customer insights to enable team learning.

Lead annual planning, forecasting, and CFO reporting across P&L, balance sheet, and cash flow. Build driver-based models, scenario analysis, and AI-enabled automation in FP&A. Manage a small team, partner with Accounting/Tax/Legal for SOX and IPO readiness, and produce board and investor materials.