Top Tech Jobs & Startup Jobs in Charlotte, NC

Provide responsive customer support to property managers and residents through email, phone, and Salesforce Service Cloud. Resolve issues, maintain accurate account information, support technical product questions, meet customer satisfaction and quality metrics, and identify upsell opportunities. The role requires effective communication, proactive problem-solving, collaboration, organization, and availability for a Monday–Friday, 9 a.m.–6 p.m. EST schedule in a remote-first environment.

Lead the architecture, development, testing, and maintenance of scalable backend systems and APIs. Drive technical decisions, code quality, performance optimization, documentation, continuous delivery, and monitoring. Collaborate with product, design, and engineering teams to translate requirements into reliable solutions. Mentor junior engineers, conduct code reviews, resolve complex technical issues, and contribute to agile development and overall technology strategy.

Lead the company’s product management organization and multiple product lines as distinct businesses. Own portfolio growth, revenue, retention, unit economics, attach rates, product strategy, and investment prioritization. Develop Group Product Managers into general managers, align Engineering, Finance, RevOps, Go-To-Market, Customer Success, and Operations, and drive measurable customer and business outcomes in a rapidly growing, founder-led company.

Drive new business acquisition and growth by prospecting mid-market property management companies, managing inbound and self-sourced opportunities, closing deals, forecasting pipeline, and exceeding sales quotas. Serve as a product expert, build relationships with property management decision-makers, collaborate with marketing and product teams, and attend occasional industry events and client meetings.

Leads UX and content strategy for a resident experience platform while managing a 4–6-person design team. Establishes experience vision, design culture, research practice, content design, design-system governance, and AI UX guardrails. Partners with product, engineering, customer success, implementation, and data leaders. Serves as a player-coach, contributing strategic design direction, experience architecture, design sprints, measurement, and executive communication.

The Technical Implementation Manager coordinates the client implementation process, leading discovery sessions, designing solutions, training teams, and ensuring successful project execution across multiple stakeholders.

Own the automated testing strategy and frameworks across the company’s UI and service-oriented systems. Build risk-weighted coverage dashboards, API-based integration tests, CI quality guardrails, and AI-assisted testing workflows using Claude and MCP tooling. Coach engineers to own automated tests, reduce flaky tests and escaped defects, and lead the Quality Enablement practice. The role requires hands-on coding across unit, integration, contract, and browser testing while partnering with engineering, product, and platform teams.

Own and improve Command Center's core onboarding, activation, and enrollment workflows. Define product vision and roadmap, partner cross-functionally, drive digital transformation away from manual processes, measure impact with data, and use AI-assisted practices to accelerate delivery while enabling other teams to build on the platform.

The Sales Development Representative generates leads and qualifies Property Manager clients through outbound calls and emails, working closely with marketing and sales teams to drive engagement and conversions.