Top Tech Jobs & Startup Jobs in Charlotte, NC

Provide best-in-class customer service to healthcare provider accounts via phone, email, and chat. Resolve issues, upsell platform features, maintain accurate interaction records, and drive provider engagement by demonstrating Zocdoc's value.

The role involves architecting and improving data systems, defining governance standards, optimizing performance, and mentoring engineers in data engineering.

Drive enterprise sales by sourcing, developing, and closing partnerships with large health systems. Own full sales cycles, influence executive and multi-disciplinary stakeholders, build account and territory strategies, forecast pipeline, and partner cross-functionally to ensure successful implementations. Regular field travel (up to 75%) and executive presentations required.

Own design, implementation, and optimization of AI-powered support workflows across chat, voice, and email. Automate repetitive tasks, run pilots, monitor KPIs (CSAT, containment, deflection, productivity), establish quality standards, and partner cross-functionally with Product, Engineering, CX, Analytics, and external AI vendors to scale solutions.

Own a small portfolio of large, strategic provider partners; develop and execute account strategies to hit revenue goals; build executive-level relationships; drive expansion and retention; lead cross-functional teams; run virtual and in-person meetings; provide transparent pipeline tracking and escalate risks; travel frequently to strengthen partnerships.

Lead and grow a frontend platform team owning Zocdoc's accessible React component library and design system. Define roadmap and technical strategy, drive adoption across web and mobile, institutionalize accessibility and quality, mentor engineers, partner with UX/Product/Analytics, and deliver platform improvements that speed frontend and mobile development.

Own and grow a portfolio of large health system partnerships through consultative enterprise selling. Lead complex, multi-stakeholder sales cycles, drive renewals and expansions, negotiate commercial contracts, partner cross-functionally, and travel frequently to build executive relationships and accelerate adoption.

Manage IT vendor and procurement operations including negotiating SaaS, hardware, and services contracts; drive renewals; onboard new vendors ensuring compliance; partner with Legal, Finance, and InfoSec; maintain procurement documentation; support technology asset procurement and improve procurement policies and processes.

Lead architecture and scaling of an automated, AI-driven vulnerability detection and remediation platform across cloud, containers, and applications. Correlate SAST/DAST/SCA findings, implement AI-assisted triage, run red/purple team validation, and build automated remediation pipelines integrated into CI/CD for continuous compliance and risk reduction.

Partner with engineering, compliance, and security teams to embed application security into the SDLC: triage static/SCA alerts, advise on OWASP Top 10 remediation, maintain developer playbooks and training, track security metrics and evidence for audits, and help shape AI governance and GenAI-safe workflows.