Top Tech Jobs & Startup Jobs in Charlotte, NC

Acquire new Financial Services clients, including hedge funds, asset managers, investment banks, and sell-side research departments. Manage the full sales cycle from prospecting and relationship development through product demonstrations, trials, forecasting, and closing. Build territory pipeline, exceed sales targets, partner with marketing and product specialists, support user adoption, and relay market feedback to internal teams.

Lead a team of 8–10 Account Managers responsible for customer renewals, retention, expansion, forecasting, and strategic account relationships. Coach and develop team members, improve scalable customer-management processes, reduce churn, identify growth opportunities, and collaborate with Customer Success and Sales. The role also includes recruiting talent, managing performance visibility, handling senior-client relationships and escalations, and shaping customer strategy through data-driven insights.

Provides legal and strategic advice on global employment and labor matters, including employee relations, compliance, benefits, immigration, recruiting, compensation, policies, and disputes. Drafts and negotiates employment agreements, supports investigations and litigation, advises on AI use in employment processes, monitors changing laws, and develops scalable legal playbooks while partnering with People and business teams worldwide.

Own the end-to-end sales process for existing financial services clients, targeting hedge funds, asset managers, investment banks, and sell-side research teams. Responsibilities include upselling, prospecting new teams, conducting product demonstrations and trials, forecasting, pipeline development, closing sales, and maintaining client relationships. The role also partners with marketing, product specialists, and product teams to expand awareness, improve engagement, and communicate customer needs.

Leads AlphaSense’s Financial Services channel research coverage across banking, insurance, and fintech. Develops coverage roadmaps, channel-check frameworks, expert source strategies, and structured questionnaires. Guides analysts and operations teams on project execution, expert targeting, feasibility, and research quality. Acts as the primary financial services domain expert, identifying companies, subsectors, value chains, and research opportunities while improving workflows and ensuring insights are consistent, actionable, and aligned with investor demand.

Leads AlphaSense’s Financial Services channel research coverage across banking, insurance, and fintech. Develops coverage roadmaps, channel-check frameworks, expert source strategies, and structured questionnaires. Guides analysts and operations teams on project execution, expert targeting, feasibility, and quality. Acts as the primary financial services domain expert, identifies new research opportunities, maps value chains, and partners cross-functionally to improve scalable AI-enabled research workflows and deliver differentiated, actionable insights.

Lead design and reliability of a financial data extraction platform, minimizing human validation through AI, and enhance system correctness for scale.

Lead the architecture and reliability of a financial data extraction platform, reducing human validation reliance by enhancing accuracy and scalability of systems while leveraging AI-driven solutions.

Provides second-line technical support for SaaS and private-cloud environments, diagnosing complex AWS, Kubernetes, API, search, and agentic-system issues. Partners with Engineering, Product, and customer-facing teams to resolve cases, lead technical account reviews, identify risks, improve processes, and create runbooks and documentation. Builds reusable AI workflows, prompt libraries, and MCP-connected investigation tools while mentoring junior engineers and supporting strategic customers.

Lead Customer Success Operations roadmap execution, scale processes and tools, own CS metrics strategy and reporting, manage a Senior Analyst, act as senior escalation for operational issues, partner cross-functionally (Product, Sales, Finance, BI), and operationalize scalable playbooks and governance for CS programs and QBRs.