Top Tech Jobs & Startup Jobs in Charlotte, NC

Manage and develop a team of ~10 Customer Success Managers to drive product demos, adoption campaigns, and measurable client outcomes. Set strategy, prioritize account coverage with sales, build scalable playbooks and demo flows using product usage data and GenAI insights, and collaborate with Enablement, Marketing, and Product to align messaging and roll out initiatives.

As a Principal Product Manager, you will drive innovation in AI technology, reshape expert acquisition strategies, and collaborate with cross-functional teams to enhance product offerings.

Serve as primary contact for corporate clients to retain and grow revenue through adoption, renewals, proactive outreach, business reviews, and collaboration with account executives. Build stakeholder relationships, surface product feedback and value stories, forecast retention, identify churn risk and expansion opportunities, and represent AlphaSense on-site at client locations to drive engagement and usage.

Manage end-to-end onboarding and large-scale deployments for enterprise clients: build project plans, lead cross-functional rollout activities, analyze deployment metrics, document scalable playbooks, and drive change management to ensure successful adoption.

The Head of Strategic Alliances will develop partnerships to enhance client value, lead partnership strategies, and ensure successful execution and governance of alliance models.