Top Tech Jobs & Startup Jobs in Charlotte, NC

Own the end-to-end sales process for existing financial services clients, targeting hedge funds, asset managers, investment banks, and sell-side research teams. Responsibilities include upselling, prospecting new teams, conducting product demonstrations and trials, forecasting, pipeline development, closing sales, and maintaining client relationships. The role also partners with marketing, product specialists, and product teams to expand awareness, improve engagement, and communicate customer needs.

Supports deal structuring, pricing, discounting, contract terms, approvals, and redline resolution throughout the sales cycle. Partners with Sales, Legal, Finance, and RevOps to apply pricing guardrails, resolve exceptions, improve deal review processes, and document repeatable workflows. The role also helps embed AI into CPQ, CLM, and CRM workflows while maintaining metrics such as cycle time, approval turnaround, discount rates, SLA attainment, and deal quality.

Leads AlphaSense’s Financial Services channel research coverage across banking, insurance, and fintech. Develops coverage roadmaps, channel-check frameworks, expert source strategies, and structured questionnaires. Guides analysts and operations teams on project execution, expert targeting, feasibility, and research quality. Acts as the primary financial services domain expert, identifying companies, subsectors, value chains, and research opportunities while improving workflows and ensuring insights are consistent, actionable, and aligned with investor demand.

Owns the end-to-end development, testing, launch, monitoring, and maintenance of Gainsight CSP playbooks, health rules, and human handoff alerts. Partners with lifecycle marketing, Customer Success, and RevOps on data architecture, integrations, quality standards, documentation, and troubleshooting. The role ensures scalable, accurate, auditable customer lifecycle automation and serves as the Gainsight subject matter expert for Customer Marketing initiatives.

Own go-to-market positioning, messaging, campaigns, launches, competitive analysis, and customer insight programs for AlphaSense’s Expert Call Services. Partner with product, revenue, enablement, expansion, adoption, and business teams to drive awareness, cross-sell, call volume, pipeline, revenue, and product adoption. Track performance metrics and recommend improvements as the offering evolves.

Partner with Marketing and G&A leaders as a People Business Partner to drive retention, manager coaching, performance and career development, org design, headcount planning, and employee relations. Use people data to inform workforce strategy, collaborate with global People Team partners on compensation, benefits, and programs, and foster inclusive practices to improve day-to-day employee experience during growth.

Build AlphaSense’s enterprise customer education program from the ground up. Lead custom education and implementation engagements, advise clients on deployment and API-based adoption, define engagement scopes and success metrics, establish repeatable account-team processes, and demonstrate program ROI. Partner with Customer Success, Implementation, Lifecycle Marketing, and Revenue teams to increase platform usage, integration depth, and customer value. Occasional travel supports strategic accounts and key kickoffs.

Manage and grow corporate customer relationships for a SaaS market-intelligence platform. Responsibilities include maximizing retention, driving product adoption, identifying expansion opportunities, forecasting renewals, preventing churn, conducting business reviews, engaging stakeholders, partnering with Account Executives, and sharing customer feedback internally. The role serves as the primary customer contact and advocates for both clients and AlphaSense.

Coordinates customer education initiatives across Product, Product Marketing, and Customer Education. Translates roadmap and launch updates into asset requirements, manages content across education channels, maintains templates and workflows, uses AI to automate repetitive tasks, aligns stakeholders, identifies risks, and supports deadlines and prioritization.

Supports marketing campaign execution by building and managing programs, maintaining data accuracy, cloning templates, and populating campaign information. Performs quality assurance on Marketo programs, reinforces operational standards, and creates documentation and build guides. Manages stakeholder intake, supports change-management communications, and contributes to workflow, template, and process improvements across a growing global marketing organization.