Top Tech Jobs & Startup Jobs in Charlotte, NC

Owns delivery of backend money movement and card ledger systems, leading engineers through complex problems and ambiguity. Collaborates with product, design, analytics, and engineering stakeholders; defines scalable technical solutions; supports system availability, monitoring, on-call operations, code quality, and engineering standards. The role also includes mentoring and developing team talent while building highly available distributed systems for Affirm’s financial products.

Evaluate, structure, and price consumer asset-backed transactions; develop capital structuring, pricing, and quantitative loan-performance models; and provide funding strategy insights. Partner with Capital Markets, Treasury, Merchant Pricing, Credit, Commercial, Product, and Engineering teams to support funding, product, and business decisions. The role also involves collaborating with accountants, rating agencies, and internal and external partners.

Leads multiple fraud operations teams focused on disputes and compliance. Oversees people leaders and individual contributors, sets operational strategy, improves productivity, quality, service levels, and compliance, manages queue health, resolves escalated risk events, and drives cross-functional change. The role also supports recruiting, talent development, AI-enabled efficiency initiatives, Lean Six Sigma practices, and data-driven operational improvements.

Manage a portfolio of strategic merchant accounts, driving revenue, GMV, product adoption, expansion, and customer satisfaction. Lead complex contract negotiations, pricing initiatives, account plans, financing optimization, and executive relationships. Analyze partner performance, recommend growth programs, and coordinate Product, Technical, Credit, Analytics, Marketing, Risk, and Support teams. Serve as a strategic account-management leader and customer advocate across omni-retail.

Own Affirm’s checkout terms and payment selection experiences, improving conversion, clarity, and consumer confidence. Lead experimentation, UX development, research, analytics, regulatory collaboration, international expansion, and roadmap execution from discovery through launch and iteration. Partner closely with product, design, engineering, research, analytics, legal, compliance, and international teams.

Lead cross-functional operations enablement programs that improve servicing scalability, compliance, efficiency, and customer outcomes. Define strategy, roadmaps, execution plans, and performance metrics; oversee knowledge management, training, technical documentation, change management, and operational readiness. Partner with Product, Engineering, Compliance, Operations, executives, and vendors across global teams. Use data and continuous improvement methods to scale processes, support launches and regulatory changes, and coach contributors.

Lead independent validation and governance of credit and fraud models, build automated Python monitoring for model drift and performance, drive remediation with model developers, and liaise with audit and regulators to support Affirm Bank's model risk management.

Leads and develops a software engineering team building consumer-facing mobile and web experiences. Owns technical strategy, multi-quarter roadmaps, architecture, reliability, performance, incident response, and operational improvements. Partners with Product, Design, Analytics, and engineering teams to deliver large-scale redesigns and cross-functional initiatives while driving alignment, execution, and a high-trust team culture.

Leads Affirm’s global customer operations vendor strategy and BPO network, overseeing governance, performance, compliance, resiliency, cost optimization, AI-enabled servicing innovation, and executive escalations. Manages Vendor Managers across international markets, drives vendor selection and recovery, leads large-scale transformations and migrations, partners with analytics and cross-functional teams, and develops a high-performing, customer-centric organization.

Develop and ship full-stack web and mobile experiences across Affirm’s consumer app and website. Collaborate with product, design, analytics, and engineering teams to break down projects, make technical decisions, write tested and extensible code, launch scalable APIs, monitor service health, support on-call operations, review code, and participate in team development and interviewing.