Top Tech Jobs & Startup Jobs in Charlotte, NC

Investigate and resolve complex customer complaints escalated by executives, internal teams, and bank partners. Communicate empathetically with customers by email, document complaints accurately, coordinate with Compliance, Legal, Risk, Product, and Communications, and identify root causes and remediation options. Lead process-improvement workstreams, contribute to operational improvements, and build expertise in financial products, servicing processes, consumer finance policies, and regulatory requirements.

Leads multiple fraud operations teams focused on disputes and compliance. Oversees people leaders and individual contributors, sets operational strategy, improves productivity, quality, service levels, and compliance, manages queue health, resolves escalated risk events, and drives cross-functional change. The role also supports recruiting, talent development, AI-enabled efficiency initiatives, Lean Six Sigma practices, and data-driven operational improvements.

Manage a portfolio of strategic merchant accounts, driving revenue, GMV, product adoption, expansion, and customer satisfaction. Lead complex contract negotiations, pricing initiatives, account plans, financing optimization, and executive relationships. Analyze partner performance, recommend growth programs, and coordinate Product, Technical, Credit, Analytics, Marketing, Risk, and Support teams. Serve as a strategic account-management leader and customer advocate across omni-retail.

Support Affirm's revenue growth by partnering with cross-functional leaders, building financial models, analyzing performance metrics, and delivering analytics for executives.

Own Affirm’s checkout terms and payment selection experiences, improving conversion, clarity, and consumer confidence. Lead experimentation, UX development, research, analytics, regulatory collaboration, international expansion, and roadmap execution from discovery through launch and iteration. Partner closely with product, design, engineering, research, analytics, legal, compliance, and international teams.

Lead cross-functional operations enablement programs that improve servicing scalability, compliance, efficiency, and customer outcomes. Define strategy, roadmaps, execution plans, and performance metrics; oversee knowledge management, training, technical documentation, change management, and operational readiness. Partner with Product, Engineering, Compliance, Operations, executives, and vendors across global teams. Use data and continuous improvement methods to scale processes, support launches and regulatory changes, and coach contributors.

Lead the design and operation of automated compliance monitoring for consumer lending: translate regulations into rule-based data checks, own exam and audit data requests, triage exceptions, drive automation, steward compliance data, and provide technical mentorship to a supporting analyst. Produce audit-ready, reproducible evidence for regulators, bank partners, auditors, and senior leadership.

The Manager of Software Engineering will lead the Developer Environments team, enhancing developer productivity through effective environment provisioning and CI/CD workflows while mentoring engineers and implementing system reliability improvements.

Lead and scale a team of Key & Enterprise Account Executives across US Travel, New Markets, and Canada. Drive GTM strategy, executive stakeholder management, complex deal negotiation, cross-functional deal orchestration, forecasting rigor, and post-close launch/expansion. Recruit, coach, and hold the team accountable while traveling regularly to accelerate deals and represent Affirm at industry events.

Lead technical direction and delivery for the Acquisition & Onboarding full‑stack team. Build and maintain mobile (React Native/native) and web experiences, backend services at scale, and operational tooling. Drive architecture, mentor engineers, ensure reliability/monitoring/on‑call readiness, collaborate with product and design, and improve dev processes, testing, and release practices to impact conversion and retention.